Give an exmple of positive verbal communication on the job.
Giving and taking instructions
100
Talking on the phone in front of coworkers and supervisors is _______ and _______.
rude, unprofessional
100
To find an alphabetical listing of topics in the book, consult the ________.
Index
100
What is one disadvantage to using email versus paper based delivery?
Emails are not as private as paper based documents
100
You need to find the definition of a word in your NCCER textbook. What is the right tool to use?
The glossary
200
When listening to instructions, the best way to make sure you get all the information is to take _______, ask ________ at appropriate times, and repeat a __________ of the instructions.
notes, questions, summary
200
If you are in the middle of a task and you recieve a phone call, what should you do?
Ask the caller if you can call back at a later time
200
What is the best thing to do if you need one specific installation procedure from a large manual?
Identify the correct section and go straight there
200
Many of the rules that apply to writing paper based documents also apply to writing what?
Emails
200
Give an example of a proper message to leave on an answering machine.
Hi this is _______.
I am calling about ________.
I can be reached at ___________.
300
If you do not understand what a speaker is saying, what should you do?
Ask the speaker questions for clarification
300
Specialized terms used in a specific industry
Jargon
300
When reading instructions or a series of steps, you should ___________.
Read the directions completely
300
To make sure all of your points in your email are understood, you can write in a concise format using _____________ .
Bulleted or numbered items.
300
Name a barrier to listening
Boredom, emotion, distractions, your ego
400
Real listening is an ________ process.
Active
400
When communicating on the job, you should maintain _________ and encourage your listeners to take _______, if necessary.
eye contact, take notes
400
Give an example of an item a construction worker might read for work on a regular basis.
Materials list, instructions, manual or punchlist
400
With email, nonverbal communication is lost and the your message must be composed carefully to avoid being ___________.
Misinterpreted by the recipients
400
Give an example of feedback in the communication process.
Nodding your head, yeahs/ mmhm's, asking questions, facial expressions
500
Good communication on the jobsite affects ________, schedules, and budgets.
Safety
500
An important attribute of an effective speaker is the ability to _____________ complex topics.
Explain and simplify
500
Special features in books that help you locate information include _________. (3 things)
Table of contents, index and glossary
500
What is an important practice to avoid errors that cost time and money?
Accuracy
500
A supervisor wants to insruct an apprentice to insert a plug into the end of a water supply line for a pressure test. How should the supervisor word this?
Insert the plug into the end of the water supply line.