Support Services
919-707-0795 ext 2 is the phone number and prompt for this team
What is Support Services?
NCFS is the acronym for this.
The Supervisors/Manager of the Call Center
Carla David, and Whitney
This is the email address NCFS users use.
What is ncfs@osc.gov?
This is the system we use to log tickets
What is HEAT?
This is the HEAT assignment group you would use when opening a ticket to send to the Support Services team.
What is Received by Best?
These are the team members for the Tier 1 NCFS Team
Who is Mario, Jaquan, and Tammy
Bonus: Lajasmine
These times you should not aux out of the phones
What is 8-9, 11:15-2:15, and 4:15-5:01
This is the first thing you in the email box when an email is received
What is add your color?
This is the system used to receive and make phone calls.
What is Avaya?
This is the category for all tickets that come in for support services
What is Support services?
Error or system issue related to: IC Batch, Intercompany, Transfer, IGO, ePay
What is NCFS Functional?
This system we use to sign up and complete training courses
What is LMS?
This is the turn around time to processing emails
What is one hour?
This is the physical address for OSC
What is 3512 Bush Street?
This is call type for Support Services ticket
What is Received by Best?
Allotment, Budget, Revision, Reversion, IBIS, Appropriation
What is NCFS Budget
This is the timeframe we have to complete the cyber security assigned trainings
What is one week?
This is what is used to respond to an email request reflecting the ticket number
What is the email template?
Journal Approval, Journal Rejection, IC/Transfer Approval, IC/Transfer Rejection, Daily Cutoff, 10:30am Deadline, Rejection Reason/Explanation
What is Central Compliance?
This is the Support Services MSC Code
What is 1410?
Budget Code Setup or Deactivation, Budget Fund Setup or Deactivation
What is NCFS General Ledger?
You must be logged in to access Heat, Avaya, and SAP
What is VPN
This is where you would move an email once it has been processed
What is HEAT Ticket Created?
This is Whitney favorite food.
What is honeybuns?