DMS Repairs
Who would deal with blown windows?
Crystal Clear Windows
Where is all the property and tenant information stored?
Capita/One Housing
Who does the spot checks on Gas Planning
Corgi
What do Calandine deal with?
Lifts/Stair lifts
Corporate Handshake
Good Morning/Afternoon, NCHA Customer Services .... Speaking, how can I help?
Name 2 Gas Emergencies
No heating, no hot water, uncontainable boiler or radiator leak
Name 2 of the systems that we use
MRI, Puzzel, Capita, Teams, Outlook
Name 2 of the team leaders
Jane, Josh and Jen
2 Things that McIntyre's deal with?
Fire Safety - Doors, panels, vents and Guards. Intercoms and fob access. Emergency lighting. TV Aerials. Roller Shutters and Car Park Barriers. Air Conditioning
Name 2 things that should always be done when you have actioned something.
CRM AND NOTES
Name 3 DMS Trades
Plumber, Joiner, Plasterer, Labourer, Brickie
Name the 3 emails pots that we use on Puzzel
Urgent Property Services, Property Services, Housing
Name the 3 levels of DMC
Low, Medium and High
Name 3 New Build Developers
Countryside, Modus, MyPad, Morro, Geda, Owl, Tune
Name 3 pieces of GDPR
Name, DOB, Address, Email, Phone Number
Name 4 DMS emergencies
No Power, Uncontainable Leak, Security Issue, Blocked Pipes (sewage), Blocked Toilet (only toilet), Flooding, Fire Damage, Immediate Structural Danger.
Name 4 appointment times on MRI
AM, PM, First Call, Any Time, School Run
Name 4 ways Retrofit would improve a property
Insulation, Roof Changes, Window Changes, Door Changes, Ventilation
Name 4 external contractors
McIntyre's, Millers, Calendine, SPS, Aaron Service, Cash & Carry Windows, Dalrod
Name 4 of the meeting rooms we have been in
Camberley, John Carroll, Tapestry, Castle Station, Pelham and Lambley
Name 5 pieces of information you need to find out when logging a job
Where, What, Why, When and How
Name 5 tabs on Capita
Contact Details, Person, Tenancies, Jobs, Place, Diary, CRM, Components, Location Attributes
Name 5 Teams within Property Services
DMS Repairs, DMS Planning, TIP Planning, Electrical Planning, Gas Planning, Relet Planning, Maint. Admin, Adaptations
Name 5 things that external contractors deal with
Fire Safety, Drains, Windows, Lifts, Alarms, Sitex, Industrial Clean, Asbestos, Alternative Energy
Name 5 Microsoft Teams Chats that CX use (Exc. Customer Experience Chat)
CX Social, Gas Planning, Elec Planning, Appointments, Emergency, DMS Planning