Customer Ex
How do we answer the phone
Good Morning/Afternoon NCHA Customer Services, ...... Speaking, how can I help?
Who deals with fire panels
Mcintyres
Information from Puzzel
Knowledgebase
Monday, Wednesday and Friday
What does OOHE stand for?
Out of Hours Emergency
Name the 3 email pots
Urgent Repairs, Repairs, Housing
2 Thing that SPS deal with
Sitex and Industrial Cleans
3 Current Busy Codes
Extra-Wrap, Lunch, Comfort Break, ASB, Shopping List, Complaint, Ready, Cigarette break, Training, Supporting Colleague
How many changes to cancel a job
3 on one page and then 2 on the next
How long is a defect period?
12 months from the handover
Who is the head of Customer Experience
Adrian
Who does Gas Spot checks
Corgi
Case Management, Knowledge Base, Contacts, Ticker, Overview, Personal Queue
What jobs are logged on MRI?
DMS, Electrical, Non-Routine
Gas Service, EICR and EPC
12 months, 5 years and 10 years
Name 2 of our tenancy types
General Needs, Care and Support, IHT
Who carries out Boundary Checks
TI Planning
How long do we have to answer and email?
3 days
What do you use to search the client order ref
Capita A number
Who removes Asbestos?
Asbestech
3 different service standards
2 jobs for a Mutual Exchange
Gas Check and 2nd Elec Test
On the ticker, what do you aim to keep the same?
Offered and Answered
What tab to add a recharge to an exsisting job
Additional Detail
Who is our CEO?
Paul Moat