Customer Ex
How do we answer the phone?
Good Morning/Afternoon NCHA Customer Services *.........* How can I help?
Who do we log our Responsive Repairs to?
Where is all the property and tenant information stored?
Capita/One Housing
Name 2 Gas Emergencies
No heating, no hot water, uncontainable boiler or radiator leak
Who is our CEO?
PAUL MOOOOOAAAAAAAAAAAAAATTTT
Name 2 things that should always be done when you have actioned something.
NOTES AND CRMs
How long does a Gas Certificate, EICR and EPC last for?
12 months, 5 years and 10 years
Name the 3 emails pots that we use on Puzzel
Urgent Property Services, Property Services, Housing
Name 3 DMS emergencies
No Power, Uncontainable Leak, Security Issue, Blocked Pipes (sewage), Blocked Toilet (only toilet), Flooding, Fire Damage, Immediate Structural Danger.
What famous man became president of his country after being in jail for 18 years?
Nelson Mandela
Name 3 pieces of GDPR
Name, DOB, Address, Email, Phone Number
What 3 examples of what Retrofit are doing to bring EPCs up to a Rating C?
Insulation, Roof Changes, Window Changes, Door Changes, Ventilation
When adding a note on MRI, what must you include at the beginning?
Initials and Date
Name 3 DMS Trades.
Plumber, Joiner, Plasterer, Labourer, Brickie
What colour is the tongue of a giraffe?
Purple
What are our service standards - 3 Examples
Routine - 28 Days, Emergency - 24 Hours, Non-Routine - 60 Days, Gas EMER - 24 Hours, Awaabs Law EMER - 24 Hours and Awaabs Law Significant - 10 Days
Name 4 things that McIntyres deal with
Fire Safety - Doors, panels, vents and Guards. Intercoms and fob access. Emergency lighting. TV Aerials. Roller Shutters and Car Park Barriers. Air Conditioning
In relation to Awaabs Law, what are Emergency and Significant job logged as and where are they logged?
Inspections - EDMI and SDMI. Logged on One Housing
Name 3 external contractors
McIntyre's, Millers, Calendine, SPS, Aaron Services,
In which Country will you find the Spanish Steps?
Rome, Italy
Can you name our tenancy types
General Needs, IHT and Care and Support
If there is an issue with a wooden internal fire door, who would you raise this to?
Compliance and they will raise a job to Adaston
Name 5 Puzzel pause codes
Admin Task, ASB, Vape Break, Comfort Break, Comfort Break, Complaints, DA Referrals, Debrief, Extra Wrap, Flooring Inbox, IT Issues, Live Chat, Lunch Break, Manager Request, Meeting/CLEAR, Personal Outlook, Praise, Project Work, Receiving support, Supporting Colleague, Terminations, Training.
Name 5 Teams within Property Services
DMS Repairs, DMS Planning, TIP Planning, Electrical Planning, Gas Planning, Relet Planning, Maint. Admin, Adaptations
What year was Marmite invented? A) 1902 B) 1929 C) 1899
A) 1902