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Member Benefits
ERS
Stat Requirements
Quality
Acronym
100
Cost for renewal of a Plus membership for 3 people.
What is $195.00
100
Length of wait for ERS services when re-establishing a membership that was lapsed less than 1 year.
What is none?
100
Sales close rate goal
What is 12%
100
Accuracy score goal
What is 80%?
100
ERS
What is Emergency Roadside Service?
200
Coverage amount for RV towing on Premier.
What is $300.00?
200
Reimbursement forms for ERS services can be found here.
What is www.calstate.aaa.com?
200
Leads Sales goal (insurance quotes)
What is 4%?
200
__________ Statements are used to lead the member to the sales conversation.
What is Transition?
200
ICP
What is Incentive Compensation Plan?
300
Maximum miles an RV can be towed under Plus/RV
What is 100 miles?
300
1-800-AAA-HELP
What is the number for AAA National ERS?
300
AHT goal
What is less than 5 minutes?
300
Building ___________ is making a connection with the member.
What is Rapport?
300
SME
What is Subject Matter Expert?
400
Bi-monthly publication for NCNU members.
What is Via Magazine?
400
ERS.driver.compliments@goAAA.com
What is the email address to submit an ERS Driver compliment?
400
AR sign up rate goal?
What is 35%?
400
2 sales conversations that should happen on EVERY call.
What is cross sale and up sale?
400
AAR
What is Approved Auto Repair?
500
PO Box 51236 Los Angeles, CA 90051- 5536
What is the mailing address for membership payments?
500
114-1572
What is the extention for ERS?
500
Adherence percentage goal
What is 96%?
500
Every membership call should end with ________
What is a personal statement?
500
DSU
What is Direct Sales Unit?