What is; Thank You. Respect. Understand. Thanks and Support!
100
What is the number that identify's each and every product?
What is, SKU.
100
What is is the description of "performance" we offer in the black tie protection program.
What is, We'll keep your elections working as well as the day you purchased them.
100
What is, Before closing a case, click the update button to save the case details, True or False?
True.
100
What is Express Lane?
What is, When the client wants to check out their order and finalize their purchase.We use Express Lane.
200
What is the three main points of the Trust Triangle
What is, Relationship Skills. Knowledge. Attitude.
200
What is something that we can't do for the customer when they're wanting to partake in using a best buy credit card?
What is, apply for the best buy card.
200
What is Good Maintenance Reward?
What is, If good standard plan goes unused, they will get double their reward zone points.
200
What is the reason why we use dispatch?
What is, RELAY CALL. *Could be fraud*
Relayed Call: Disabled Clients who usually have a translator who will speak to us. We provide service and then dispatch to Fraud Dep.
200
What is a digital coupon?
What is, they are coupons sent to the clients email only. Note: Digital coupons cannot be separated, client cannot use part of the coupon. "Use it or Lose it!"
300
What is this type of question, "What will you be using this for?"
What is, Lifestyle questions.
300
What is a benefit of a REWARD ZONE card?
What is, 1 point for every dollar, can use anywhere and on anything. Also, if you use the card in Best Buy, you will get 2 Points for every dollar.
300
What is Food Spoilage Allowance? What does it offer?
What is, Up to $25 in credit, ex: if your washing machine or dryer needs fixing.
300
What is something we do not put into fc Client?
What is, The shipping address.
300
What is CID code?
What is, the 3 digit code on the back of their credit card. Note: American Express may have a 3-4 digit code located on the front.
400
What is The six words that should start 90% of your questions?
What is, Who, What, Where, How, When, Why.
400
What is something you should always try to sell with a camera?
What is, MEMORY CARD!!!
400
What is No lemon? Why do we not want to reference it alot to our clients?
What is, If product requires for qualified repairs, you'll recieve a comparable replacement. Best buy offers it but does not want to highlight it. (Can lose money)
400
What is a zip case?
What is, times that a client will not provide information. Does not follow TRUST.
400
What is the best way to locate a clients profile in Express Lane?
What is, Email address.
500
What is Giving the customer more to think about what they want to get out of their purchase before they invest their money.
What is, Planting the seed. "Have I answered all your questions today?".
500
What is something that best buy provides all computers come with?
What is, with a one year standard warranty!
500
What is, WHERE and when can you offer black tie protection?
What is, Express lane, and if its AVAILABLE with the product.
500
If a client refuses to provide personal information what three possible defaults could be used to create a new customer?
What is, Telephone number 111-111-1111, Name: Unknown, Shipping Address 123 Main Street