Legal
Telecommunications Duties
General Vocabulary
Police / Fire and EMS Calls
Grab Bag
911 / TDD
100

Failure to meet a standard of care is a ____________

breach of duty

100

The #1 priority of a 9-1-1 operator during an emergency is to determine the 

location of the incident

100

A serious crime punishable by a year or more in prison, and possibly even death  (EX: Arson, Grand Theft, Murder) is what type of crime?

Felony

100

Possible hazardous materials and abandoned or vacant buildings are red flags for what type of calls?

Fire Calls

100

In the acronym CYMBALS, What does the "B" stand for

Body Style

100

___________________ Equipment must be tested as often as voice equipment

TDD

200

deliberately neglecting to perform a prescribed duty or behaving in a manner contrary to established policy and procedure or training procedures

Gross Negligence

200

Two types of Emergency Response Modes

Emergency and Non Emergency

200

legal responsibility for an action

Liability

200

_____________________ Law is legally binding exchange of promises or agreement between parties that the law will enforce

Contract

200

 the result of carelessness, forgetfulness, being inattentive, indifferent, or too lax

Negligence

200

Three basic elements of a Tele communication system are...

1. Transmitter

2. Transmission Medium

3. Receiver

300

The duty to perform, a breach of duty, proximate cause and damages are four (4) components of _____________________. 

Negligence

300

During which phase of dispatch would there be negligence if the 9-1-1 operator failed to verify the full location?

Call receiving

300

A mentally or emotionally disruptive or upsetting condition occurring in response to adverse external influences.

Stress

300

The typical full-time fire department is usually segmented by which method? (Three)

District, battalion, company

300

In communications, the person who sends information is

Sender

300

It is a violation of the _________________ to require TDD callers to press a spacebar

ADA - Americans with Disabilities Act

400

a legal concept that holds someone liable for their actions and for the actions, inactions, errors, and omissions of those employees they supervise.

Vicarious Liability

400

Messages broadcast over the radio should be transmitted at a rate between:_____ - _____ Words per minute

30 - 40

400

 a belief, a mission, goals, or a meaningful philosophy

Values

400

Motor vehicle stops when there are numerous occupants any mention of weapons are red flags for what type of calls?

Law Enforcement

400

Personality changes, Physical illness symptoms, and
Emotional problems are potential results of _________.

Burnout

400

When PSAPs can directly receive TDD calls without relying on an outside relay service on 3rd party, this is considered what?

Direct Access

500

 A code, set of rules, published standards or guiding principles governing the conduct of a person or member of a profession

Ethical Standards

500

Military Phonetic Alphabet for "O"

Oscar

500

An area of law that deals with marriage, civil unions, domestic partnership, abuse, legitimacy, adoption, abduction, divorce, custody, property settlements, visitation and awards

Family Law

500

________________ Law is negligence, nuisance, defamation, intentional torts, statutory torts, economic torts and competition law..  Most likely to affect 9-1-1 personnel— is a negligence suit alleging a failure to meet a standard of care

TORT

500

what are the three phases of an emergency call

phase one: receiving, 

phase two: response, 

phase three: pre-arrival

500

List the two elements to a basic 9-1-1 system that make it an enhanced 9-1-1 system

ANI and ALI

600

Moral or showing moral character

Ethics

600

Second priority of a 9-1-1 officer

Determine type of call

600

What is VOIP- (Allows users to travel anywhere in the world and still make and receive phone calls)

Voice Over Internet Protocol

600

What are the basic needs of the fire service to meet its mission?

Organization, Personnel, Training, Resources

600

The two (2) basic forms of communication

Verbal and Non-Verbal

600

the use of code indicating the an individual appears to be middle eastern or Muslim is an action that is not permissible by _________________________ .

The FCC (Federal Communications Commission)