Call Flow
The FORC end date
What is 12/31/22
Forgiveness $5000 or $17,000
What is Teacher Loan Forgiveness?
20yr Forgiveness
What is Repaye?
DCHM
What is Cancer Treatment Deferment?
Used to clear delinquency for payments
What is FORA?
Suggested speak when leaving a message with a 3rd party
What is "Hi, this is (agent's first name) calling from Aidvantage, Department of Education."
No high school diploma
What is Ability to Benefit key phrase?
Failing to re-certify on time
What is interest Capitalization?
Rehabilitation training program
What is Rehabilitation Training Deferment?
Also known as an Excessive Debt Forbearance
What is FRAT?
TCPA
What is Telephone Consumer Act?
Nelnet is the servicer
What is Total and Permanent Disability?
ICR
What is Income Contingent Repayment?
BIP
What is Borrower Incentive Programs?
Can be processed on loans to provide the borrower time to submit documentation for a Repayment Option
What is FORN?
Customers’ Needs
What can I do to assist you?
NVR
What is Never Enrolled?
IDR Hierarchy
What is REPYE, PAYE, REPYE, IBR 14, IBR, ICR?
DGRC
What is Post Deferment Grace?
First Meeting of Creditors
What is BKRT?
Corr to Opt out of Auto Pay
What is G5A3
GOYF
What is New York Get on your Feet?
Beginning 09/27/21 and 6 months after the FORC end date
What is Temporary Self-Certification?
Participating in a Graduate Fellowship program
What is Graduate Fellowship Deferment (DFEL)?
Serving in AmeriCorps USA or The National Civilian Community Corps
What is FRAC?