Nursing
Housekeeping
activities
maintenance
dietary
100

Med pass is late

Positive: some people require extra assistance, they need to be careful to ensure the correct medications are being passed out


Negative: these lazy people always take too long. They don’t move fast enough.

100

Always running out of toilet paper

Positive: ask if they can leave an extra roll as a backup


Negative: it isn’t that hard to replace a roll of toilet paper in a timely fashion. What else do they have to do?

100

A trip is canceled because no one signs up

Positive: it could have been a busy day for some


Negative: it was a stupid place to pick for residents, no wonder why they didn’t want to go

100

The internet and cable always go out when it storms

Positive: it happens! Connections tend to get bad in stormy weather. It will be back on soon.


Negative:this is the worst provider imaginable! Who was stupid enough to pick this!

100

A resident doesn’t like the food options

Positive: what can we add to our menu that you enjoy eating?


Negative: if you don’t like what’s being served you can buy your own food.