The Power of "No"
makes people feel more comfortable when they are able to state them
what are boundaries
What is negotiation's "F" word
FAIR
How does "Why" affect people
Empathy
"Is now a good time to talk" should be replaced by what question
"Is now a bad time to talk"
"No" promotes
Action, Participation
- Pressure someone into accepting an offer
- Foster a collaborative negotiation environment
What to use instead of "Why"
"What" or "How"
EI is very important in negotiation
Emotional Intelligence
The best tactic to use when given additional responsibility when you're already stretched thin
The power of "no"
Where is the power of "No"
Political Campaigning
How a negotiator proves their commitment to collaboration
Prioritizing fairness and inviting feedback
What a "what" or "how" question does
Creates an empathic response as someone looking to hear the whole story to look for a solution to the problem
The definition of negotiation
Mediation between two parties
Using the proper language: “How can I do that” creates an “us” versus them problem
True
What builds rapport?
Empathy
How the concept of fairness influence negotiations
Fostering trust and cooperation
What is the term for the process of reaching a mutually satisfactory agreement through discussion?
Negotiation
Primary focus of empathy
Understanding the other party's thoughts and emotions
Which term describes a negotiation strategy aiming to find a win-win solution?
a) Concession
b) Compromise
b) Compromise
Why is the mastery of "no" crucial in negotiation?
Establishes boundaries.
Why is empathy crucial in negotiation?
It helps navigate the vocabulary of negotiation and fosters collaboration.
In negotiation, what term describes the act of deliberately misleading the other party about one's intentions or position?
Deception
What negotiation theme emphasizes the importance of fairness, trust, and transparency in the negotiation process?
Principled negotiation
In a negotiation scenario where both parties are at an impasse, what technique can be used to break the deadlock and move towards a resolution?
Mediation