IDIOMS. 1
IDIOMS.2
Anti-Manual
Mediation vocabulary
100

summing something up in just a few words

IN A  _______LL

IN A NUTSHELL

"In a nutshell, the owners thought they knew best."

100

Read the sentence. Guess the best idiom to replace the phrase.

 We don't agree, but that's OK.

AGREE TO DISAGREE

100

Name 3 things to make sure both sides leave the meeting angry.

- interrupt constantly

- blame the other side for everything

- refuse to listen and acknowledge  any valid point

- bring up old unrelated conflicts

- raise your voice or sigh loudly

- use sarcasm or passive aggression


100

What are the ____ - haves instead of nice-to-haves (moving from positions to interests)

MUST-HAVES

200

You're trying to find a compromise in a budget discussion.

You say: "Can we _____T in the _____E on this?

Can we MEET IN THE MIDDLE on this?

200

Read the sentence. Guess the best idiom to replace the phrase.

Let's start the conversation in a friendly way.

Let's BREAK THE ICE.

200

Name 3 things you should do if you want to be remembered  as 'the worst negotiator ever'

- talk only about yourself, ignore shared interests

- refuse to compromise on anything

- change your position every 5 minutes

- ignore the agenda completely

- take credit for others' ideas-avoid eye-contact

- speak for others without checking their views

-dismiss small talk

200

Can we identify a small ___e_ where we can agree today? (managing impasse)

AREA
300

You're a manager calming down two colleagues.

You say: "Let's  ____ the ___R and move forward".

Let's CLEAR THE AIR and move forward.

300

Read the sentence. Guess the best idiom to replace the phrase.

This situation is unclear and confusing.

It's a GREY AREA.

300

Suggest 3 actions that will destroy TRUST in a mediation session.

- share confidential information without consent

- take sides openly

- make promises you can't keep

- dismiss someone's emotions or concerns

- rush the process without clarifying positions

- use power or status to dominate the conversation

- make assumptions instead of asking questions.

300

What would need to change for this to feel ______le? (managing impasse).

WORKABLE

400

Complete the sentence.

Before we sign the contract, we need to 

_a___(x4) _o___(x4) the __n_(x5) ___s (x6)

NAIL DOWN THE FINER POINTS

400

Read the sentence. Guess the best idiom to replace the phrase.

This is the main problem we can't solve.

It's a KEY STICKING POINT.

400
Name 3 things you should do to guarantee failure when negotiating a project deadline with a client.

- accept unrealistic expectations to "please the client"

- promise delivery without involving the team

- dismiss concerns raised by technical experts

- ignore holidays, peak periods, external dependencies

- treat the deadline as fixed even if the scope changes

- avoid discussing what happens if the deadline slips

400

Let's agree on some ____n_ rules for today. (setting the stage and rules)

GROUND

500

Complete the sentence

The meeting started with confusion and tension - I think we - 

___(x3) ___(x3) ___(x2) the  ____(x5) ____(x4).

GOT OFF ON THE WRONG FOOT

500

Read the sentence. Guess the best idiom to replace the phrase.


 I am flexible about deadlines, but I refuse to work at weekends.

I am flexible about deadlines, but I  DRAW THE LINE at working at weekends.

500

Name 3 things you should do to guarantee failure in salary negotiation.

- avoid discussing measurable achievements or impact

- focus only on personal needs

- have no clear goal or salary range

- show no understanding of the company's financial context or ignore the market conditions

- react defensively to feedback

- choose the wrong moment to bring it up

500

Let me r_____ that ___k to ensure I understood. (active listening and validation)

REFLECT BACK