WHO TO CALL
What is contact Lisa Skala
A customer calls in for Mr Electric of Charleston for a dryer vent cleaning, how much is their diagnostic fee?
What is we do not service dryer vents
A Customer from ME of Charleston calls in to see if we will price match Mr Sparkys Holiday deal, how do you respond?
What is NO , we do not price match
A Walgreens calls in for a new water heater in Aire Serv of Bull Run how much is their diagnostic?
What is a free estimate
MRME Stands for _______
An Aire Serv of Bull Run customer calls and asks you "I just had a new unit installed by you how long is my warranty?"
What is Send an email
an Aire Serv of Bull Run Member calls in for ER service due to not having any heat, What is their diagnostic?
What is $85
A customer from Aire Serv of Bull Run asks what two locations our offices are in
What is Front Royal and Harrisonburg
A Commercial vendor for Aire Serv of Bull Run needs an email to forward workorders to. What is that email?
What is info@ashavac.com
Kankakee is pronounced?
what is kang·ki·kee
A Mr Electric of Charleston customer calls and asks you "How much would it be to install an electric car charger"
What is "No Phone Estimate/Quotes over the phone, but what I can tell you is We do not charge a diagnostic fee to come out and provide the initial troubleshoot. The technician will provide an exact quote before starting work."
A customer from Aire Serv of Kankakee calls in and asks you what is included in my diagnostic fee?
What is Diagnostic fee includes a diagnosis of the issue and a price for the repair
A Customer from Charleston asks what payments we accept
What is all major debit cards, cash, and checks
A Commercial Customer has a 520V Generator that needs repaired, what is their diagnostic fee?
What is Do Not Service
For Aire Serv of Bull Run, a customer looking for aeroseal sprayed on their ducts would be scheduled under _________ Job Type.
What is Duct Cleaning Estimate
A customer from Mr Electric of Charleston calls very upset wanting to speak to a manager
What is contact Brian Trimble
An MRME of Atlanta customer asks how much it would come out to provide a quote on repairing an irrigation line
What is Do Not Service
An Aire Serv of Bull Run calls about a water heater issue, during the call they ask "What is your website"
What is mrrooter.com
Jenny Wilkinson calls in for a plumbing issue for "Happy Paws" Vet clinic. What should the name on the account be?
What is Happy Paws
To find membership details for a market you have to click on _____ in company docs
What is Service Fee
An Aire Serv of Bull Run customer calls and says "I received a quote for a new water heater last week and I wanted to schedule to get the work done"
What is send an email
An Aire Serv of Southwest Charlotte customer asks how much they get off their repairs with their active membership
What is 15%
A call drops with a customer in Tucson due to bad connection before calling this customer back you must use this 3 digit code
What is Dial out Code 165
A Commercial Customer calls in for Aire Serv of Kankakee on March 17th and asks you "How much is my diagnostic fee?"
What is $225 Waived with Repair
After a customer explains their issue we should ALWAYS _____ the issue and offer _____
What is restate the issue and offer empathy