Policy Features
Why is age based better than term?
You start off with cheaper premiums and they go up as your risk goes up as you age.
Which regulations mandate that you must complete a needs analysis?
CCIR and CISRO
What is the name of the CEO of Neilson Financial services?
Gavin Donnelly.
Why is an introduction so important?
Sets the tone of the call! First impressions
What does PIPEDA stand for?
Personal Information Protection & Electronic Documents Act
What are the big 4 for critical illness?
Cancer, heart attack, stroke, coronary bypass graft.
Why is a needs analysis important?
You get to know your client. Make sure you arent over or under insuring. Customize the product
What are the company values?
Team Spirited, Customer Focused, Results Driven
Client advises they have cancer before you entered the medical uw. When you get to the question on the med q - they answer no. How do you proceed
Pause - reread the question and make sure they understand what it asking as they mentioned this at the beginning of the call.
Why is active listening so important?
Allows the client to feel understood and listened to
What are the three policy features available with cover direct?
Child coverage rider, Critical Illness Rider and Terminal Illness.
An example of open ended needs analysis question?
Could vary
How do we celebrate these values?
Awards nights!
What does MIB stand for?
Medical Information Bereau
What does it take to work in a call centre sales environment?
Communication Skills
Persuasion Skills
Product Knowledge
Time Management
Emotional Intelligence
Resilience and Persistence
What is the age range we can cover with Neilson FS Insurance products?
18-80 between cover direct and seniors choice
What are we looking for in a needs analysis?
Who is our underwriter?
CPL
When was MIB founded?
1902
What do most people use life insurance for?
To protect their families
What are all of the diseases that are covered under the optional child coverage rider?
Bacterial meningitis, blindness, deafness, encephalitis, loss of hands or feet, paralysis and traumatic head injury.
When do we complete a needs analysis?
Right after the intro and then again after the medical underwriting
What is our digital marketing team called and where is it located?
Thinkbait and Dublin Ireland
If a client says they didnt go through MIB when they bought their last policy what would you say?
Listen to advisor answer
What is the main exclusion for our policies?
Suicide in the first 24 months