The Neo Experience
The information we use to authenticate customers
Our first ever partner-card that can be used to gain points!
What is the HBC Mastercard?
The channel we post in to get someone to review an application.
What is Manual Review?
Our main internal communication platform.
What is Slack?
He's Neo's CEO!
Who is Andrew Chau?
A "currency" that HBC customers can receive when using their HBC Mastercard.
What are HBC Rewards Points?
The scapegoat team we would use to make sure not to tip off any potential fraudsters, or to avoid scaring any customers.
What is the Reviews team?
A pre-written template that's handy for quickly answering emails.
What is a macro?
The credit reporting company that Neo reports to.
What is TransUnion?
A plan that offers an average of 6% cashback.
What is the Ultra plan?
For example, a Netflix free trial that a client forgot to cancel.
What is an unwanted transaction?
The abbreviation we use that describe the Purchase Credit Rate
What is APR?
The old provider of the HBC card.
What is Capital One?
The message that appears when a CES freezes an account.
What is "Frozen by Admin"?
The tag you should use if you need someone to take a look at a First Day Purchase discount for HBC customers.
What is @cxleads?
A procedure that is used mainly by the MR team to authenticate a customer.
What is a KYC call?
The issuer of our credit cards.
What is ATB?
The main fraud team member who handles unauthorized transactions,
Who is Femi?
The channel we go to for any back-end issues that can't be resolved by a CES.
What is triage?