Show:
Virtual Policies
Standards of Conduct / Ergonomics
HR and Payroll
Company Facts
Security and Equipment
100

Can you work with your children in the room?

No

You cannot be a primary care-giver for any dependents during work hours

100

When should you report any type of harassment?

Immediately

100

How often are we paid? What day?

Bi-weekly on Fridays

100

What is the name of our company? (Post-Transition and rebranding)

Foundever

100
Can you use wi-fi for your equipment?

No

200

Can you watch TV in between calls?

No

Your home office must be noise and distraction free

200

How can you report harassment? (Give 2 avenues for reporting)

Any 2:

- Your supervisor

- HR

- Ethics hotline or website

200

Who is your main point of contact?

Your coach or supervisor

200

What is our CEO's name?

Laurent Uberti

200

Can you plug a USB Flashdrive into company equipment?

No

300

Can you work in a common area of your home?

No.

your home office must be separate and has to have a door

300

How far away should your monitor be?

Arms length away

300

How can you edit your direct deposit?

The SuccessFactors website

300

Does Foundever promote from within?

Yes

300

What is the best way to keep sensitive documents safe when you leave your desk?

Lock your screen

400

When a system goes down, how much time are you paid for?

The work time prior to the technical issue, plus 30 minutes of troubleshooting time.

During system downtime, you are given 30 minutes to resolve the issue before being asked to clock out for the remainder of the shift. 

400

What is the Sitel drug policy?

We are a drug free workplace
400

When should you approve your time?

Every day


400

What is the HR Portal website called?

SuccessFactors

400
What should you do if you have any questions about set-up or if equipment is missing?

Attend set-up day and let the trainer know.

500

When you have to leave due to system going down, is there a mark on your attendance record? (This is a 2 part answer. hint; think about how system issues are owned)

If it's a SITEL equipment issue, no.

If it's a PERSONAL equipment issue, or ISP issue, yes.

500

Can you save client or customer information on paper or with a mobile device to look at later?

No.

This is considered fraud. Client information and customer information must be kept safe.

500

When can you work while not clocked in? For what reason?

Never, for any reason.

500

True or False: Foundever has a presence in 40 countries

True

500

Can you share your Foundever or Client login credentials with a coworker?

No.

This is considered fraud if you share your credentials