COFFEE
FOLLOW-UP
MOVEMENT CODE
MACHINE
NESPRESSO
100
Guess the capsule
Answer: Bianco Forte
100
My machine was submitted for repair, but I haven’t gotten any updates. What is going on?
What follow-up would be used?
76 Loaner Machine
100
I am used to send Recycling Bags.
What am I?
Answer: 6008
100
I am the only machine line that can brew up to 6 cup sizes.
What I am?
Vertuo
100
When was Nespresso found?
Answer: 1986
200
I got my coffee name from a country in Africa, who am I?
Ethiopia
200
I do not like the design of the Travel Mug; it does not make sense.
What would the follow-up be?
360 Accessory or Spare Part does not meet expectations
200
What is the follow-up for damaged goods?
4045 Damage goods
200
I am a Vertuo Pop+, I am blinking 2 red and a pause, based on shelf, what is most likely my issue?
Water tank is not connected or empty
200
Who is the founder of Nespresso?
Answer: Eric Favre
300
Name the famous singer that Nespresso partnered with to create Togetherness Blend.
The Weekend.
300
When is follow-up 680 used?
Aeroccino Investigation Solved: All Models
300
When is the movement code 4047 used?
Exception for Wrong product entered by Customer, Exception for Wrong Address entered by Customer
300
I am currently the smallest machine produced by Nespresso.
Answer: Essenza Mini
300
What year did Nespresso launch recycling programs?
1991 in Switzerland
400
I am a coffee pack from the Vertuo Line, based on my name I am perfect for the hottest time of year.
What am I?
Summer Iced Coffee Pack
400
My package was not received but the tracking information shows it was delivered to my porch yesterday.
What’s my follow-up?
401 Carrier Non delivery (stolen and lost)
400
What movement code is used for the below?
*Used if a promotional code is not working
*If a promo email was sent to a customer in error
*Promo item has gone OOS, but the customer still receives email to redeem.
Answer: 101 Promo Escalation GWG
400
We are the only machines that can brew all XL coffees.
Who are we?
Vertuo Creatista, Lattissima, Next and Pop
400
How many countries does Nespresso have a recycling program in?
38 countries
500
My coffee name in Spanish means chocolate.
Answer: Cioccolatino
500
I am used when a customer complains about order confirmation not receive on the website or by email.
What am I?
807 Web order confirmation Issue
500
The customer received Stormio but Nessoft shows that Stormio Boost was ordered. The customer confirmed that Stormio Boost is what was ordered?
What is my movement code?
Answer: 4041 Warehouse Error
500
How many machines have Bluetooth features?
Answer: 4
Vertuo Pop+
Vertuo Next
Vertuo Lattissima
Vertuo Creatista
500
How many boutiques does Nespresso have?
Answer: 802