Safety
Where are our emergency Meetup points. Be specific
O Farrell & Powell Cable Car Stop
2 Stockton St (Former It's Sugar)
A customer asks for a drink at to go bar, what's the first step
Wash your hands
Where are the safety maps located
In back of house they are located to the right of the handwashing sink, and downstairs above the kitchenette on the cupboard.
Which products need to be tossed day of vs 2 months prior to expiratio
Day of are products we use internally (milks, syrups, to go + tasting bar capsules
2 months prior is anything a customer can take home (Syrup packages, sleeves, Winsets, sample packs, food and bites)
When did OL and VL launch
What is an FHF, and how often should they be completed.
Friends helping friends is a form we submit 2 times a month at minimum calling out safe and unsafe practices noticed within the workspace or boutique.
How many days may an open milk container be dated out for.
Where can the ERP be found, who are the Safety wardens
Next to the first aid kit upstairs, or the right side of the door downstairs.
Kelly Byrd Safety Warden
Emily Hughes Deputy Safet Warden
What does FEFO and FIFO stand for? Give an example.
First expiring first out
Using sooner expiration date products
First in first out
Using older products first
The Vertuo Pop + has had several limited edition colors over the years. Which of the following has not been made.
Pistachio Green
Pantone Orange
Atlantic Blue
Mango Yellow
What does A.L.I.C.E stand for?
Alert
Lockdown
Inform
Counter
Evacuate
How often should sanitizer buckets have their water change out?
Every 2 hours, sooner if used heavily.
What is a JSP, where are they located?
The JSP (Job successsion plan) is a document that outlines the role and responsibilities of each position. They can be found downstairs on the corkboard in the breakroom or the mill.
A customer brings their capsules back for a return. Which stock location should they be returned to.
R99, blocked with an attached receipt and placed in the red zone
What is a complaint, incident, and crisis. What would be some examples
A complaint is something minor i.e "I dont like this coffee" or being upset we are out of sample packs.
An incident is an unexpected event that has been triggered by a deviation from internal or external standards, if mismanaged or left unattend it has the potential to turn into a crisis.
A crisis is an unexpected event that can threaten the health and safety of consumer and employees as well as the image and value of our band and company
A customer has hurt themselves in the boutique, what steps need to be taken?
Check in with customer to make sure they are okay and see if they need first aid or medical attention
Call Second Line Support
Safety report sent
Safety recap email sent to Christie, Boutique Operations, Jo, Susanna F Chris Duffield, and Kelly
What is the acceptable storage temperature range for milks? How long can they be outside of that temperature range?
Milks should be stored at 40F or cooler, and can be unrefrigerated for up to 2 hours if under 90F, while only one hour if higher than 90F
What is the Quality policy
product safety and full compliance
preference and consistency
everyones commitment
Zero defects and no waste
Enhancing quality of life and contributions to a healthier future
What are the 5s. State them in order
Sort
Set in order
Shine
Standardize
Sustain
Which certification did N.20 receive, and which organization certified it?
N.20 was Q certified by the Coffee Quality Institute. This certification
A coworker has tripped on a ladder and is reporting that they are unable to put weight on their foot. What steps should be taken for the situation.
1. Check in to see if any first aid or medical attention is required.
2. Remove the hazard from potentially hurting anyone else.
3. Call Chris Duffield and fill out a safety report (available on the mill)
4. Send a recap email addressed to Christie Aveheim, Chris Duffield, Kelly Byrd that details the time, where the event occurred, what treatment was needed, alongside any follow up events that could take place
What are the 14 Major Allergens
Dairy, Tree Nut, Peanuts, Soy, Sesame, Wheat, Gluten, Egg, Fish, Shellfish, Mollusk, Lupin, Mustard, Celery,
Without pointing, please describe where all emergency exits are located. For downstairs assume it's from the elevator
Our primary emergency exit will be from the building lobby leading out to Stockton St
Our secondary exit from upstairs will be out through the loading dock on weekdays.
If downstairs the first exit that leads to O'farrell st will be a left turn down hallway from the elevator and then turning right and following the hallway to the green exit sign leading up the stairwell.
The secondary exit will be to the right of the elevator exit, fully following the hallway until reaching the exit stairwell that leads up to the building lobby.
What is the ladder policy?
3 points of contact
Employees shall not exceed 6 feet in height
Ladders shall not exceed 8 feet in height
Stock or items that employees are expected to access shall not exceed 12 feet in height
Who founded Nespresso?
Eric Favre in 1986, but the idea began years prior in 1975