HVAC
What is a Heat pump?
It is a heating and cooling system.
What are the two types of Nest Protects?
Battery and wired Nest Protects
What are the two types of thermostats?
The Nest Learning Thermostat and the Thermostat E
What does HVAC stand for?
Heating Ventilation and Air Conditioning
If Nightly Promise is disabled does the Nest Protect still check its sensors?
Yes, the Nest Protect will still check its sensors and horn periodically and send a notification if there is an issue
Which thermostat has the Basic Schedule option?
The Nest Thermostat E.
What is a dual fuel?
A heat pump with a gas furnace
When do you receive a Heads-Up alert?
Before an Emergency Alert when there is either low levels of smoke or carbon monoxide.
How many terminals does the NLT and the Nest Thermostat E have?
The NLT has 10 terminals and the Nest Thermostat E has 6 terminals.
What is the voltage required to use a Nest Thermostat?
24 volts
What do we tell a customer that is looking for recommendations on where to place their Nest Protect?
I can share with you the recommendations of The National Fire Protection Association via email if you would like to review them.
How many days of the Energy history can you see with the Nest App?
You can see a detailed summary that covers the last 10 days.
What is a zoned system?
It is a way to heat or cool different areas of the home separately.
What do the lights mean on Nest Protect? (Green, Yellow, Red)
Green light: - Once is ready and connected. Nightly Promise. After a heads up to tell you that smoke or carbon monoxide are now clearing.
Yellow light: Alert of low levels of smoke or CO. If a Heads-Up alert has been silenced. If it has low batteries, sensor problems, it has expired or fails a manual test.
Red light: It has detected dangerous levels of smoke or carbon monoxide. If a CO Emergency Alarm has been silenced.
Does the Nest Thermostat Sensor contribute with Home/Away assist?
No, the Nest Temperature Sensor doesn’t have a motion sensor, so it can’t contribute to Home/Away assist.