Financing
What is the minimum equipment cost to finance?
$500
A No Call No Show (no communication within 2 hours) Results in what?
Immediate termination :(
True or False: On the floor, you have 1 Supervisor, and 1 Performance specialist over your team.
True
If a customer calls in regards to moving addresses, do we transfer this call? If so what department?
Yes, Moves
(Xfer Moves/Takeovers)
**FOR 1000 PTS**
A customer with a current RMR of 49.99 gets an upgrade for 2x ODCPg2, 1x DBCPg2, and 3x DW Sensors, no install fee/no waived cam fees. They want to pay for the equipment through a 4 month PIP. The customer also wants to add a VPPM+ What is their Monthly BILL for the next 4 months? (Pre-tax estimate)
$49.99 + $15 cam fees = $64.99
+ VPPM+ ($34.99) = 99.98
Eq cost: $399.99 x 2 + $249.99 + 150 = $1199.97
PIP cost (/4) = $299.99
Total monthly bill for the next 4 months (EQ+RMR+VPPM+) = $399.97
What is the base cost of the Premium Kit?
$1799
What are the required metrics to graduate Nesting? (RR, RPC, Ref)
80% Retention Rate
$15 Rev/Call
35% Ref
True or False: All of Retention is located in the Vivint Lindon Office.
False
(Off-shore & Logan)
What steps must you take before transferring to a Tier 2 Agent?
Minimum of 2 TAILORED offers
Tier 2 permission from leadership
What is the cost of the Vivint Chime Extender
$59.99
**Double Points**
True or False: If a customer has already financed equipment through Citizens, we cannot open a new LOC with Fortiva or Bread-Pay
False
What is the Late Point allocation with its corresponding time?
ex: X Minutes late = X late points
5-30 minutes late - 0.25 Points
30 minutes - half your shift - 0.5 Points
Over half your shift/full day - 1 Points
Where are Vivints other Utah offices located?
Lehi
Logan
Provo
A customer wants a breakdown of their most recent upgrade, with the pricing of each item they got installed. Do we transfer this call? If so where to?
Yes - Account Services
(Xfer ASV)
Name every VPP Plan and cost.
VPP - $9.99
VPPM - $29.99
VPPM+ - $34.99
A customer is financing 1x ODC and 1x Spotlight with a $199 installation fee. How much should they expect to pay monthly?
Total eq: $848.98
BELOW $1000 = Financed over 36 months
$23.58
Explain the difference between Buyout50 and Buyout Promise.
Buyout50: Customer must pay 50% of the remaining months of monitoring on their contract. They may pay off their equipment loan/LOC on their own time if applicable.
Buyout Promise: Customer must pay off their Loan/LOC/Equipment to be exempt from the Buyout50. They still have BO50 as an option.
What is Vivint's Parent Company?
NRG
John is the primary contract signer on the account he got for his Mother at her address. His mother recently passed away. Do we transfer this call? If so where to?
No - A transfer to exceptions would only be valid if the primary contract signer had passed away.
Customer is getting 6x DW Sensors, 2 IDCP, 2 CO/Carbon detectors, 3x ODCPg2, 3x Spotlight Pros, and a Garage Controller.
What is their total equipment cost?
6x DW sensors - $300
2x IDCP - $499.98
2x Smoke/CO - $200
3x ODCPg2 - $1199.97
3x Spotlight Pros - $749.97
1x Garage Controller - $99
Total:
$3048.92
Explain how we would process a Finance in the NBO tool, from start to finish. (Scheduled WO)
NBO > Retention Manager > Pre-Qualification (DOB, SSN, Household income, Soft credit check consent, read disclosure) > Select correlating finance SO > Select equipment > Have leadership approve SO > Send vSign > Schedule WO.
What are the 2 main required metrics on the FLOOR for a Tier 1 Agent. (Retention Rate, RPC)
85.5% Retention Rate
$30 RPC
Name at least 3 Retention Supervisors
Tanner Diamond
Brock Erickson
Sage Harrison
Christian Berg
A customer called in regards to their account being cancelled, upon further investigation you notice a flag "Cancelled due to non-payment...". Do we transfer this call? If so where to?
Yes - Collections
(Xfer Collections)
what is the average commission rate of any sold equipment?
7%