Panel
Panel not responding
What is reboot/power cycle?
Type and amount of battery used in a DW11/10 sensor.
What is CR2032, DW11: 1, DW10: 2.
Customer wants to purchase sensor while within term.
What is Tier 2?
Credit card or account on file, balance due.
What is taking payment?
Needed to open account
What is verbal passcode and address?
Panel Cell Signal Lost
What is communication issue?
Sensor Disassembled
What is tamper?
ODC Pro on and offline, panel connected to wifi.
What is Tier 4?
RMR taken at the same time every month.
What is autopay?
Amount of Payment, Date of Payment, and Company taking the Payment.
What is payment authorization?
Panel Chime/Voice Not Sounding
What is speaker wire or volume issue?
Motion Detector goes off all the time.
What is motion sensitivity/environmental factors?
Door lock and Thermostat not responding.
What is Tier 3?
My bill has increased, why?
What is billing ledger/invoice breakdown?
Makes major changes on the account.
What is contract signer or documented Power of Attorney?
Type of battery needed to change panel battery.
What is trick question. They will need a tech if it needs to be replaced.
Round with two LED lights or rectangular with one LED light.
What is Glass Break?
GDC reading open when closed.
What is Tier 3?
New Phone Number
What is update account/emergency contacts.
Disclosures that you need to know.
What is WO, Shipment, COVID, and Height disclaimer?
Monitoring calls _____ after the alarm has been going off continuously.
What is 30 seconds or more?
Sensors that need to be returned when replaced.
What is smoke and carbon (if manufactured within 2 years), DW11, Motion Detector, and Glassbreak.
Panel Wifi Disconnected, DBC not working in app.
What is Tier 2?
Bill being sent to the wrong place.
What is change billing address?
Needed on Outbound calls.
What is initial disclosure(greeting), recorded line disclosure, non-emergency call, and reverify account.