Underwriting
What policy type are seasonal/secondary properties under?
DP3
Can you update my password?
We cannot, this goes through Pam Russell
What documents can we send to insureds?
Anything on the policy besides internal documents within Bamboo
If insured billed, when is payment due after quote is processed?
If insured billed payment is always due upon bind whether for full year premium or down payment
Does Bamboo offer earthquake insurance?
No but Palomar insurance does provide earthquake insurance along with flood insurance.
What policy type are manufactured homes written under and what are the requirements to write a manufactured home
H03 and the manufactured home needs to be on its own plot of land and not within a mobile home park with a permanent solid foundation.
Am I able to add on a autopay method?
Yes, agents can do this on their end of the portal
I need to update the name on the policy to my trust, can we do this?
Yes, but we require a copy of the title or deed, and we will need to have a trustee listed
What policy type are duplexes, triplexes, and fourplexes written under?
DP3 always, never HO
Do we cover short term rentals?
We do not. Only long term rentals at 6 months or more
What is the maximum coverage limit for DP and HO policies
2 million
How do I add a loss that is not popping up when I run the loss history
You will need to click on the add insured disclosure button on the risks tab
Can we send out my return premium to my agent instead of me?
Yes, we can if the payment was sent by the agent, if not, we will require the insured to sign a statement requesting to send it elsewhere besides their mailing address.
What do you do if a insured is asking hypothetical claims questions?
Never answer any hypotheticals, if the insured is experiencing a loss, advise them to report/file a claim. Transfer them to code blue.
Insured has half of a flat roof and half is composition shingle, will a RFAL be added on?
Yes, since a portion of the roof is flat, flat roofs will have the RFAL added on.
Do we write HO3's if they have three theft losses all at $1,650 within 36 months?
We do not, we cannot insure a risk with three of the same liability/property losses all chargeable within 36 months
I need to change the effective date on a policy from original effective date 09/05/2023 to 08/25/2023. (request came in today 08/04/2023 with fowarded lender email). Can we do this?
Yes, this is fine since coverage has not started yet and both dates are in the future. No SONL needed since we are not making the effective date today 08/04/2023
The second named insured is calling to request to remove the first named insured, can we do this?
No, the second named insured cannot remove the first. Only the first named insured can request to have themselves removed. This is only in the case of the second named insured taking over the policy, we will require a copy of the title or deed only showing the second named insured listed.
Policy canceled on 06/04/2023, can we reinstate?
We cannot since the policy was canceled more than 30 days ago. Last day to reinstate would have been 07/04/2023
What does unable to bind due to suspension error message mean
The zip code they are quoting for is either in moratorium or Bamboo is at capacity for the zip code being quoted
If I want to find out what Coverage C (Personal Property) specifically excludes what document do I use.
Policy form
How can I re run the 360 value on a bound policy?
You will need to open up a new endorsement and head to the bottom of the Ratings tab and click the begin 360 property valuation button.
I need to change my mailing address to a different address than the risk on my DP policy, can we do that?
Yes, no verification needed since policy is under DP which is for seasonal/secondary
How do you write two units on one plot of land, the main home is occupied by the full time owner and the second unit (ADU) is being rented out to a different family.
The main home will be under HO3 and the ADU unit is under DP3 tenant occupied since rented to a different family
Risk has 1 theft loss for 06/06/2020 with loss ammount of $505 and 1 liability loss for 01/11/2021 with loss ammount of $0. Is this risk acceptable or unacceptable?
Risk would be accessible due to only one loss being with 36 months and chargeable. Liability loss at $0 cancels out even though it's within 36 months.