Timeline of an Application
An employer has how many days to respond to the employer response?
10 business days
What is the 2022 maximum benefit amount for claimants?
$1,084.31
SNOW
ServiceNow
True or False: General Question callers do not need an interaction.
False - EVERY call needs an interaction
Family Leave has a maximum of how many weeks?
12
A claimant has _____ days from the filing date to submit documentation for their claim
90 calendar
What is the 2022 PFML contribution rate?
0.68%
RFI
Request for Information
A claimant calls in to check the status of their claim. Should this be under consumer or account and contact?
Consumer
If a claimant receives a request for information notice, they have ______ days to resubmit the documents.
14 calendar
What is the 2021 maximum benefit amount?
$850
CSHC
Certification of a Serious Health Condition
Which resolution should never be used?
26 weeks
A claimant may apply up to ______ days prior to their leave date
60
True or False: If a claim begins in 2021 but has an extension that begins in 2022, their extension will have the 2022 max benefit amount.
True
Somebody from the Boston Globe calls, what is the caller type?
Legislator/Lawyer/Media
What are the thee leave types that have a maximum of 12 weeks for leave allotment?
Once an application is approved, a claimant can expect payments to begin how many weeks after the leave begins?
2-4
The contribution amount changes annually. What month is the new rate announced in?
October
EFT
Electric Funds Transfer
A health care provider/Doctor's office calls to ask general questions about the certification of serious health condition form. Should this be a consumer or account and contact?
Account and Contact
If a claimant takes 5 weeks of bonding leave and 7 weeks of family caring leave, how many weeks of medical leave could they take?
14