Abbreviations
AER
Acknowledge
Empathize
Reassure
I previously did billing for Primary Health and have been married for 32 years.
Suzanne
If a customer wants the Genie 2 system and has 5 TVs, they would need this many Genie Minis.
5 Genie Minis
Regional Sports fee is $9.99
False
Varies from $3.80 - 9.99 depending on zip code
If a customer is in an all included package, this is the smallest base package they can have.
Select (All Included)
WIN
Wants
Interests
Needs
I worked for Scentsy and have 3 daughters
David
This is the number of total receivers a customer can have if they have a Genie 2.
8
Select and Xtra packages are available for new customers
False
If the customer is looking to get their Regional Sports Channels included in their base package, they must have at least this base package.
Choice
EDSP
Everyday Simplified Pricing
I married my high school sweet heart and enjoy camping/fishing and kayaking
Corey
The regular Genie is able to record 5 things at the same time, while the Genie 2 is able to record this many...
7
Move orders come with a 1yr agreement
TRUE
These two features make up the difference between regular NFL Sunday Ticket and NFL Sunday Ticket MAX.
Red Zone and Fantasy Zone
OMS
Order Management System
I worked at a family food stand for 5 years. I am obsessed with plants and am currently indoor gardening.
Judeana
If a customer’s account is in RIO, all equipment and mover’s orders are done in this system.
OMS
1st step in valid save attempt is AER
False
This is the combined price for HBO, Starz, Showtime, Cinemax and Epix.
$53.95
CCKM
Customer Connect Knowledge Management
Taylor
This is the only model of regular Genie that supports 4K programming.
HR-54
Valid save attempt consists of 5 steps
TRUE
These four English language packages do not come with a Regional Sports Fee.
Family, Select, Entertainment, and Preferred Xtra