UWR
What review's do we require a IR (inspection report)?
Vendor reported loss and foreclosure.
What payment plans do we offer
Annual payment plan
3-payment
5-payment
10-payment
What day do we mail out checks for RP?
Monday - Friday, the day after the RP has been generated.
Does Bamboo have an online portal for our named insureds
Yes we do, if they are set up on e-delivery.
How do you change a Risk Address and do you process the change right away
First start the ENDO and make the change and then, submit a Additional Review ticket for a TL (Team Lead) to Review and wait for TL approval to process
What do we require for a TIV limit review?
We need the insureds contact information, email address, DOB and phone number.
What fees does Bamboo have?
$70 New Business and Renewal Business
$10 instalments
$25 NSF
$10 Late Fee/ Reinstatement fee for admitted
$250 for E&S non admitted
2.78% for card fee
Once a check is issues, how many days do we need to wait in order to resend the check?
30 days after a check has been issued, or if we are updating the MA address we can enter in an RP ticket right away.
What if the named insured does not have a New Home Inspection Report, can we accept anything else?
We can also accept the appraisal, or photos, receipts and LOE.
Can you process or approve and E&S review?
Bonus Question: what is the email for SLIP upload?
We are unable to review any of the E&S program reviews. We are able to make changes on the E&S policies like the admitted products.
Bonus: Email for E&S endo's endocancelupload@incontactemail.com
What would we require for a VRLH review if the loss is for the same address but different named insured?
We would require most likely an inspection report or appraisal.
If the insured can get the LOE for that loss specifically we can take that, photos and receipts from a licensed contractor. (If there was a pay out)
Name 2 scheduled personal property items that we can add to a policy?
Jewelry, Furs, Cameras, Musical Instruments, Silverware, Golfers Equipment, Fine Arts, Postage Stamps, Rare and Current Coins, Fire Arms
What information do you need in order to enter in a request to look into a cashed check ticket, and who do you assign it to?
Copy of check front and back, cash and cleared date, date sent, assign to Mary
Can we update the 360V to have a pool on the property
Yes, we would need an EM stating that there is a pool on the property and then we update on the builder tab, in order to update the 360V doc, enter in a non renewal ticket.
Details for EM: size(sqft), photos, materials of pool
How do agent get discounts applied to the account?
The AG will need to email discounts@bambooinsurance.com with documentation for the discount they requested. All discounts will be pro-rated to the correct date.
What ticket would you use to order a virtual inspection?
Underwriting - Non-Renew/ Additional Unbound Review Ticket
Will we accept and open claim?
No we will never accept an open claim.
Can Return Premiums be sent back to a credit card/debit card or to the routing and account number
No all Return Premiums are sent out via check through regulars mail.
How do we request to update the Roof Year
Need the photos and invoices
What is required to add second Named Insured to a policy?
Title or deed
If spouse with same last name, no documentation needed.
If spouse with different last name, deed/title OR marriage certificate.
What is the turn around time for VRLH review
VRLH TAT: "This review may take up to 21 business days from the time UW is notified that we have received all needed items. If the review goes over 30 calendar days without being completed, you may contact us so we can check on the status."
Is coverage C in a HO3 an opened or named peril
Named, section 12.1
What is the CC and ACH ticket for
Same day void for payments
Can we waive the 2.78% fee one time?
No this is a 3rd party fee, not a bamboo fee
What do we need in order to change a named insureds name on a policy
Minor spelling errors we can just change, if it does not make it a new name. (middle initial)
Drivers License, title or deed.