Systems and Technology
This system is used by advisors to manage student records, tasks, and outreach.
What is Unify?
This student type is assigned when a student changes majors, needs a new advisor, or returns from re‑engagement.
Who are Advisor Change students?
Advisors are expected to support inbound calls from students even if they are not on their caseload.
What is True?
This system shows a student’s academic evaluation and remaining degree requirements.
What is DegreeWorks?
This site houses reports designed specifically to support advisor work with students.
What is the Analytics Hub?
Advisors use this system to manage call status and support inbound and outbound calls.
What is Five9?
Newly assigned New to SNHU and Advisor Change students must receive phone outreach within this timeframe.
What is within 24 hours of assignment (end of shift on Day 2)?
If you do not recognize the student or their voice, you must complete this before continuing the call.
What is FERPA verification?
This Banner system allows advisors to search for students and take registration actions.
What is Banner Self‑Service?
AEP stands for this acceptance status.
What is Accepted Evaluation Pending?
This system allows advisors to collaborate internally and communicate with teammates.
What is Microsoft Teams?
This Unify dashboard tile helps advisors identify and prioritize newly assigned students.
What is the New Student Outreach tile?
What method should you use to follow up with an assigned advisor after talking with their student?
What is Outlook Email?
This DegreeWorks feature allows advisors to explore hypothetical program changes without committing the student.
What is What‑If analysis?
Name two different places in which you can find a student’s grades in an active course(s).
What is Unify, Gradebook, and/or Brightspace?
When using Unify, it is important to do this several times throughout the day to get the most accurate and up to date information.
What is refresh your dashboard?
Students who drop to zero credits before Day 15 of their first term are considered this.
What is a False Start student?
This automatic documentation item is often confused with a communication task but does NOT replace it.
What is the Five9 time stamp?
When logging into Banner Self-Service, which profile do advisors select upon logging in?
What is Registrar?
Advisors must be connected to this in order to access reports in the Analytics Hub.
What is the VPN?
Name 3 Red/Unavailable Statuses within Five9 used in Academic Advising.
What is Follow Up Work, Meal, Break, Meeting, Tech Issues…?
True or False: New to SNHU students who wish to change their program before their first term officially begins must submit a program modification form.
What is a False?
Advisors are expected to maintain a missed call percentage of no more than this amount.
What is 5%?
If you're unsure of what a student hold means in Banner, where can you find that information?
What is Banner Holds and Codes Crosswalk Tool or UK Article "Student Holds in Banner Self Service and Admin 000005196"?
Which are the two avenues to escalate student concerns about their courses/instructors?
What are FPU & Dispute Resolution?