Nesting Week 1 Review
Where can you locate a student’s current course(s) in Unify?
Where is "Summary Tab, Current Courses"?
In which week of the term does Non-Par outreach occur?
What is "Week 1"?
How many terms does a student need to be out of courses to be eligible to work with our Re-Engagement Advising Team?
What is "3+ terms"?
True or False: If a student conversation is escalated and they are using disrespectful/threatening language, you must stay on the phone with the student until they disconnect.
What is "False"?
If you are looking to have a call pulled for coaching, advice, review, etc., who can do this for you?
Who is "Your Team Lead"?
True or False: An email to a newly assigned student within the 24 hour SLA counts as meeting outreach expectation.
What is "False"? (Unless students are on the Do Not Call List/Can't Be called for Any Reason)
You should be logging into EdSights every day to check for which two areas?
What are "Alerts and Opportunities for Follow Up"?
How many warning levels are there for UG students before being academically suspended?
What is "3"?
Name two different moderated Advising support chats.
What are "BravoSNHU, SAP Study Hall, Just in Time, GR Support Chat"?
What are Advising’s 3 KPIs?
What are "Persistence, Success, Satisfaction"?
Which feature in Degree Works is used when a student is interested in changing their program of student? This will allow for the student/advisor to see how many credits would transfer over.
What is "What-If Analysis"?
How long does an AEP student have to get their transcripts in before we will move them to fully accepted?
What is "2 terms"?
True or False: If a student is meeting the standards for either Completion Rate OR GPA, they will be satisfactory for SAP.
What is "False"? They must be meeting both to be satisfactory.
What department supports formal student complaints?
What is "Dispute Resolution"?
What is the difference between Conferral and Commencement?
What is "Conferral is the issuing of the degree, Commencement is the celebration!"?
Name two sections of the Academic Catalog.
What are "Home, Welcome, Policies, Programs, Courses, Addenda & Archived Catalogs"?
What’s the difference between soft and hard SAP?
What is "Soft SAP is proactive-prior to SAP run, HardSAP is once SAP has been evaluations/communicating results"?
Explain the Course Withdrawal Policy.
What is "Week 1- No tuition assessed. Week 2- 50% tuition assessed. Weeks 3-7 (UG)/3-9 (GR)-100% tuition assessed. No Withdrawals in Week 8 for UG, 10 for GR"
Which team supports staff when engaging in sensitive and heightened conversations pertaining to a student's wellbeing?
What is "Risk Assessment Team (RAT)"?
What is the total number of credits a UG student can transfer? GR student ?
What are "UG-90 credits and GR-12 Credits"?
Name three of the reports that can be found on your Advisor Home Dashboard in Unify
What are "My Open Email Activities, My Cases, My Student Outreach-Phone, New Student Outreach, New Student Prior to 1st Term, AEP Students, My Re-Engagement Cases, My Caseload, Open Ops by Term, My Student's Calls with Other Advisors, My Tasks, No Current Course/Registered Next Term, My Alerts, My Virtual Advisor Messages"?
Explain the Scholastic Standing Progression for UG students.
What is "First Warning, Continued Warning, Continued Warning 2, Suspensions, Return from Suspension, Dismissal"?
What is the name of the resource that you can access from every student contact card to support during difficult student conversations?
What is "Student Crisis Resources?"
What support service through our benefits provides staff with free counseling and other wellness resources?
What is "EAP (Employee Assistance Program"?
Who is SNHU's President?
Who is " Lisa Marsh Ryerson"?