Types of Generation Systems
What are the three small generation systems?
-Biomass
-Solar and Wind
-Micro-turbines
T/F: Are ALL net metering customers eligible for TOU?
YES
What month does customers get their True Up?
APRIL
In CC&B Prod, use acct number 7903260000.
Looking at only the bill that was generated on 8.23.2024, what would have been the previous bill Accrued Carryover kWh?
-2961
Double Jeopardy!!!
T/F: Consumption and generation is shown on the bill individually.
FALSE
What is renewable organic material made from plants and dead animals to help produce energy?
BIOMASS
What are the names of the TOU hours for RL?
-On Peak
-Intermediate
-Off Peak
Who benefits from access to solar generated electricity without having to require property ownership?
Community Solar Customers
In CC&B Prod, use acct number: 0017902000.
Navigate to MDM
For dates 9/3/2024 - 10/3/2024 what was the kWh received and delivered?
kWh received - 205.000000
kWh delivered - 604.000000
Double Jeopardy!!!
After reviewing the account and realize the info is indicting that the customer has net metering, what should the CSR do?
Send an email to netmeteringescalations2@constellation.com
Do we sell Solar Panels?
NO
How would we handle a call from a customer who calls in regarding the initial installation of solar equipment or wants to obtain an application for net metering?
CSRs would send an email to GPCTeam@bge.com
T/F: Can a customer have both Community Solar and Net Metering?
True
In CC&B Prod, use acct number: 0255201290.
What TOU time frames is this customer benefiting from the excess generation?
Peak & Intermediate
Double Jeopardy!!!
How would CSRs update a customer's preference for an annual payout?
Through the link: Baltimore Gas & Electric - EXCESS GENERATION PAY OUT (custhelp.com).
What are small electricity generators that burn gaseous and liquid fuel that turns an electrical generator?
Micro Turbine
What BGE rates are not qualified for net metering?
-49EV
-48RD
-Unmetered PAL
Even though BGE customers account will default to the payout option. When a customer chooses to change that option, how long do they have until they can change it again?
12 months
In CC&B Prod use acct number: 0017902000.
How was the refund for 2023 paid out? Check number? When was it paid? And how much?
Paid by check
Check #: 0000427640
Paid out on 4.10.2023
Refund Amount - $5.11
Double Jeopardy!!!
What are ways to identify net metering customers in CC&B?
-Alerts
-Service Point/Characteristics tab
What is a group of connected cells that are exposed to radiation from the sun to produce electricity?
SOLAR PANELS
What do you have to verify if acct is not coded, but customer says they are on net metering?
-Field Activities - is completed for net meter install
-Review Characteristics - on the service point page
-Verify MDM - if the meter identifies as a net meter
If a customer has both generation types, what will they need to do for the payout option?
They will need to choose a payout option for EACH generation type.
In CC&B Prod, use acct number: 9536350627.
In this acct, as shown on the most recent bill. What is the address of the company that is receiving some of the excess generation?
15101 Allison Rd
Double Jeopardy!!!
What is the difference between Net Metering Customers & Community Solar Customers?
NMCs - any excess generation accumulated will be available to offset usage.
CSCs - any excess generation accumulated will be available for Community Solar crediting.