Types of Generation Systems
What is a Micro turbine?
small electricity generators that burn gaseous and liquid fuels to create high-speed rotation that turns an electrical generator
What page & tab in CC&B can tell you if a customer is a Net Meter customer?
Account Page, Alerts Tab
When is the Annual True-Uo refund issued each year?
in April
What is Biomass?
A renewable organic material made from plants and dead animals (microorganisms)
Besides the dashboard, what are 2 other ways to identify if a AMI customer has Net Metering?
Service Point, Characteristics tab and Safety Hazard zone of MDM
What does Channel 1 & 2 in MDM show?
Channel 1 shows the what the customer used Channel 2 reflects all solar generation that has traveled through the BGE meter back onto the grid
How do Solar Panels generate electricity?
Solar Panels use sun rays to produce electricity
If an account is NOT coded for Net Metering but should be, who do you send an email to?
Send an e-mail to netmeteringescalations@constellation.com
How do we determine if a customer is generating more service than they are using?
the total number of kW that the customer generates (ch 2) is subtracted from the total number of kW the customer uses (ch 1) to determine if there is a negative net balance for the billing period.
What does the meter record for Net Metering customers?
The meter records when a customer is drawing power from the utility grid (i.e., using more energy than they are producing) and also records when energy is being sent back to the grid.
If an account has a meter assignment number of 196, is it Legacy or AMI?
AMI
What is Accrued Carryover?
Excess in any billing month that is carried forward to the next month and is applied against consumption for the month or carried forward again until used or trued-up
Current Reading-422
Prev Reading-349
Accrued Carryover-101
How much will the accrued carryover will the customer have towards the next bill?
422-349=73
101-73=28 Accrued Carryover left
If a customer has a inquiry regarding confirmation to turn on Solar Equipment, we should send an email where? And what department manages this email?
email generator-questions@BGE.com. This mailbox is managed by New Business.