General MVD
This tool in MVD allows you to see what the customer sees on screen for both iOS and Android devices.
What is Remote View?
This tab in MVD allows you to be able to see a variety of details showcasing the customer's overall quality of interaction with the Verizon.
What is the Network Experience Tab?
This is the option that allows you to compare your customer's experience versus other customers using like devices.
What is the Customer with Same Device checkbox?
This device allows customers to set up a "Mini Cell tower" to improve indoor coverage.
What is a Network Extender?
This tools actual name is shortened to the Acronym MVD
What is My Verizon Diagnostics
This is the year the Network Experience tab was launched?
When was 2019?
This section of the Network Experience tab allows you to check the expected experience with the network both inside and outside of a structure at the Billing Address.
What is the Indoor and Outdoor coverage check?
This is the option that allows you to compare your customer's experience versus other customers in the same location.
What is the Customer in Same Area checkbox?
This term describes being on a tower close to user capacity.
What is Congestion?
The Network Experience Teaser video was a parody of this famous television show.
What is Stranger Things?
This is the current generate of MVD.
What is MVD 2.0?
This function in the Network Experience Tab lets you complete a Indoor and Outdoor coverage check at a location different from the Billing Address by using either a street address or GPS Coordinates.
What is Alternate Address Check?
This alert lets us know that there was a change to the type of equipment the customer was using.
What is Device Change Event?
This term describes a method of managing network traffic where after reaching a set threshold another data user might have their packet sent before yours.
What is Deprioritization?
In order for MVD to be able to pull information from a phone, this app must be installed.
What is My Verizon mobile?
This team develops many of Verizon's tools, such as MVD.
Who is the HQ Device Technology Team?
By clicking on this word you can see a day-by-day breakdown of the percentage of the customer's network interaction in an area impacted by low available capacity due to high volumes on the tower.
What is Congestion?
This alert lets us know that there was a potential outage that covered the customer's billing address.
What is a Network Event?
This is the term that tells what date each month that a customer can get a new allotment.
What is Bill Cycle?
This is the name of the business owner from the Network Experience BGCO Video.
Who is Peter?
This tool in MVD can be used to draw on a customers screen.
What is Annotation?
This is the number of rolling days that the Network Experience Tab will typically show.
What is 30 days?
While this alert notifies of a number of items, one specific item it can alert is when there are changes in the billing system that could be impacting the customer's experience.
What is QCI Switch Event alert.
This is a method of using Wi-Fi to carry your voice conversations.
What is Vo Wi-Fi?
This faceless app comes preinstalled on a customer's phone as part of the carrier package. It cannot be updated by the customer, but it is vital for being able to use a variety of Verizon branded apps.
What is My Verizon Services (or MVS)?