Principles
This was Principle 1
Don’t Criticize Condemn or complain
This 1931 New York criminal shot a police officer during a routine license check, held off about 150 officers in a dramatic gun battle on West End Avenue, and later claimed he was simply “defending himself.”
Two gun Crowley
According to the ancient Chinese proverb, you must have one of these if you want to open a shop.
This term is used to describe the processes of building relationships with other professionals both in your career field and in other related fields.
Networking / Professional Networking
This is the most populated U.S. city without a team in the NFL, NBA, MLB, or NHL.
Austin, TX
Principle 10 states that the only way to get the best of an argument is by doing what?
Avoid it
This Chicago gangster, mentioned throughout the book, made millions supplying illegal alcohol during Prohibition and insisted he was a misunderstood “public benefactor” who simply gave people what they wanted.
Al Capone
At a livestock competition, what animal did the author and his father win blue ribbons for—illustrating that while animals may not care about recognition, people deeply value appreciation?
Hogs
When meeting a potential client, this professional item—pulled out instead of scrambling for a pen and paper—signals preparedness and professionalism.
Business Card
This Grammy-winning female musician is scheduled to perform at the T-Mobile Center on March 17.
Cardi B
Principle 5 - This is the shortest principle
Smile
This ancient Greek philosopher changed the course of human thought by persuading others through strategic questioning, leading them step-by-step to agree with a series of “yes” responses until they reached his intended conclusion.
Socrates
In a study of 500 phone conversations by the New York Telephone Company, word was used 3,900 times—making it the most frequently spoken word.
"I"
In the conversation acronym FORD, what does the “D” stand for?
Dreams
This individual currently serves as the superintendent of North Kansas City Schools.
Dr. Rochel Daniels
According to Principle 6, what does the author say is the most important sound people?
Their name
In a New York City branch on 33rd Street and 8th Avenue, this bored worker’s day was instantly brightened after the author sincerely complimented his hair.
This was the name of the author’s first childhood pet—a small yellow-haired puppy who greeted him joyfully every day and was tragically killed by lightning.
Tippy
In the term “QR code,” what do the letters “QR” stand for?
Quick Response
Name the make and model of this car.
Toyota Tacoma
According to principle 19, which motive should be appealed to?
The nobler
Chosen by Andrew Carnegie to lead U.S. Steel Company, this person was the first person in to earn a salary of one million dollars a year, not because he knew the most about steel, but because he mastered the art handling people
Charles Schwab
After sincerely admiring an elderly woman’s home and treasured possessions, a Connecticut attorney was unexpectedly offered this rare, mint-condition gift that had been a gift from her late husband.
Bugatti
According to the notes, this percentage of people get their job through networking.
70%
At the 2026 Winter Olympics, this country led all nations in gold medals won.
Norway