DEP Codes
Which Department is LAT?
General Neurology Attendings at Westfall
Which department does Dr. Maroldo see pts in?
LAT
When documenting a call, what encounter should you make?
Telephone Call Encounter
Where can you find the digital copy of the Matrix?
Where can the current Resident Clinic's list of providers be located?
Resident Clinic Tab in One Note, look for the current academic year.
Which DEP is NMI?
Headache Clinic (Here at Westfall, Building C Suite 220)
What is the name of the group of providers who see pts at our hospital location?
The Residents!
How would you alert the front end if a pt is arriving late to their appt?
Send a message in the Late Arrival Chat. Also, document your call in the pt's chart with the smartphrase.
How would you document a request for a Video Visit for a pt's upcoming appt?
Document this request; per matrix if stipulations are met OK to change to video and sign encounter. if not met and provider needs to approve request, route it to them for advisement.
Where should you route a message for Dr. Tollefson?
The Epilepsy Nurse Pool
Which department is WNP?
Neuropalliative Care (Here at Westfall)
Which DEP is Melinda Patterson in?
NPS - Neuro Psych Test provider
If a patient calls requesting a Transfer of Care from one provider to another, what is the correct workflow?
Document the reason they are requesting a TOC in an encounter per matrix, and route to the admin of the DEP. Advise the pt their request may not be approved, and it is up with the administrator if approval is deemed appropriate.
Per the Matrix, where should a question regarding a Botox Prior Auth go?
Routed to Botox Prior Auth Pool
Where should DEP specific questions be routed?
To the department Staff pool OR PSR (depending on DEP)
Which DEP is DNM?
Movement (Located at Building D)
What specialty clinic do Dr. Morrison (in addition to his regular clinic) and Dr. Paciorkowski see patients in?
Ataxia!
If a Stroke pt's follow up was deemed "As Needed", what is the workflow if a patient calls in requesting an appt?
Document the reason for the appt request, and route to Stroke Nurse to advise if an appt is needed
If a patient calls in with active symptoms that just started today, what priority should you route it?
High Priority!
Where are all of our clinics located? Hint: There should be 4 answers
GNE: 601 Elmwood Ave AC1
LAT/BH/NMI/CNN: 919 Westfall Road Building C
DNM/DNS/NPS: 4901 Lac De Ville Blvd Building D
BNM: 7995 Call Parkway Building 2 (Batavia)
Which department is CNN?
Neuroimmunology (Located here at Westfall, 1st floor Building C)
Which provider sees patients at both NPS and BNM?
Dr Gill!
What is the procedure for a supervisor request call?
Take the information, create a telephone encounter, and route the message to Neuro Access Center Support Pool
Which Matrix Section can you find information if a patient needs an emotional support animal exception?
Letter Needed - this specific situation is under "Pet Exemption"
Where should a Dr. Maroldo Message be routed?
To him directly....he's special