Sleep In
When an order has been scheduled from the active request, where will it move to?
Finalized Request
What are the three scheduling department codes?
5500 Aston, 5501 THD, 3526 Spine THD
When scheduling a new patient for sleep study result, what option would you choose in the decision tree?
SLEEP STUDY RESULTS/NEW PATIENT
When a patient is calling in stating they have a tumor, what is the protocol?
Ask if it is cancerous (if so warm transfer to Neuro-oncology) if not schedule per the Decision tree.
What does it mean to recap?
Review call activity (informing the patient what you assisted them with) Is there anything else I can assist you with? Thanks for calling UTSW have a good day
Does CPAS schedule NM patients?
No
When do we schedule NPH patients?
Once they have been seen in Neurology and Dr. O puts in the referral
When patients are under 18 and is requesting an appointment what do we do?
Patient under the age of 18 should be referred to Children's Medical Center of Dallas.
If a patient has a referral but you are unsure of what to choose in the Decision tree what should you do?
Go to the notes in the referral and put (Please assist with a diagnosis to choose from the decision tree)
Change the flag to CPAS Route Review and inform the patient they will get a call back to get scheduled.
Other option-Ask Alysha or LaToya
When sending an encounter, what information should be in the encounter to help advise the careteam?
Caller name, Call back number, fax number detailed information about what the caller(PHI, non-phi, facility, ect.) is needing or wanting to inform the clinic.
When patients are calling for DME information, what is the first thing you do?
Look in the chart to see if you can locate the DME companies phone number to give to the patient.
What should be in the appointment notes?
Who are the new Fellows in the clinic?
Sleep Fellow 1- Dr. Kathy Chan
Sleep Fellow 2- Dr. Liz Lezama
Sleep Fellow 3- Dr. Sujith Modugula
What is the urgent protocol?
Call spectrlink, send a encounter as high priority and notate rather the warm transfer was successful or not
If you can't remember if you routed an encounter or attached a referral, what should you do?
Run your personal reports through EPIC (self auditing)
How far out do we schedule disposable HST's?
CPS does NOT schedule these visits, route an encounter to the scheduling pool.
When is a referral needed for THD?
When the patient doesn't have their diagnosis, they have HMO insurance, or VA (Triwest or Tricare) insurance
How far out do we need to schedule HST's?
14 business days out.
What is the utilization daily goals?
Aftercall work daily minutes?
Personal away daily minutes?
82%
20 mins
10 mins
How may CPAS Reps in total do we have in Sleep and NeuroSx?
11
Who is the Manger over Neuroscience?
What position does Amanda hold?
Who is THD Supervisor?
Ms. Cynthia
Sleep Clinic Supervisor
Shauna
Who takes yearly photoshoots with their child?
Who just graduated, but is back in school?
Who always has their hair and nails done, and always traveling to AAU events on the team?
Tammy
Temesa
Lanita (The "IT" girl)
Who is has 7 boy's (son's) on the team?
Who was a contestant on American Idol?
Who is in school for nursing?
Mr. Wesley
Amiya (You betta SANG!)
Tyneisha
Who's the life of the party on this team?
Who has a turtle named Bobbayy on the team?
Who's nickname is Squirrel on the team and makes cream cheese cakes?
Who is always sleepy on the team?
Alysha of COURSE! ;)
Boss Lady LaToya!
Ms. Starla
Ms. Char! lol
Who makes the best peach cobblers?
Who's from Garland, but lives in Dallas?
Roland!
Yasheca