Sleep In
When an order has been scheduled from the active request, where will it move to?
Finalized Request
When do we schedule NPH patients?
Once they have been seen in Neurology and Dr. O puts in the referral
When scheduling a new patient for sleep study result, what option would you choose in the decision tree?
SLEEP STUDY RESULTS/NEW PATIENT
When a patient is calling in stating they have a tumor, what is the protocol?
Ask if it is cancerous (if so warm transfer to Neuro-oncology) if not schedule per the Decision tree.
When you need to addend an encounter what should be the main focus?
Making sure you do your own research prior to routing, DO NOT ROUTE just by seeing where another CPAS Rep routed it to, the error can fall on you
Does CPAS schedule NM patients?
No
What should be in the appointment notes?
Diagnosis and if patient have recent imaging or not
There are two new visit types for Sleep, what are they and do we schedule them?
Remedy and Geneo-No only the clinic
What is the urgent NeuroSx protocol?
Call spectrlink, send a encounter as high priority and notate rather the warm transfer was successful or not
NeuroSx-When a new patient calls and you need to route, what are the steps?
Provider is asked, no PCP
Route it to New Patient referrals NO MATTER WHAT!
DO NOT ROUTE TO A NURSE POOL!!!!
When patients are calling for DME information, what is the first thing you do?
Look in the chart to see if you can locate the DME companies phone number to give to the patient.
When is a referral needed for THD?
When the patient doesn't have their diagnosis, they have HMO insurance, or VA (Triwest or Tricare) insurance
When patients are under 18 and is requesting an appointment what do we do?
Patient under the age of 18 should be referred to Children's Medical Center of Dallas
What is the utilization daily goals?
Aftercall work daily minutes?
Personal away daily minutes?
80%
20 mins
10 mins
Who are the biggest Cowboys fans? Male/Female
Who can create Tshirts and Dominoes?
Who was a CSA in another clinic?
Who was a former employee as a dietician at UTSW?
A. Tammy & Jyron
B. Alysha
C. Elizabeth
D. Kimberly
True or False: When rescheduling HST's it is okay to reschedule for the next available? (Even if it is for the next day)
True
What is the Sleep Protocol when trying to get in touch with a sleep tech or CSA?
Call spectrlink, send a encounter as high priority and notate rather the warm transfer was successful or not including the number you dialed
How far out do we schedule disposable HST's?
CPS does NOT schedule these visits, route an encounter to the scheduling pool.
What does it mean to recap?
Review call activity (informing the patient what you assisted them with) Is there anything else I can assist you with? Thanks for calling UTSW have a good day
Who lost their turtle named Bobbay by leaving the door open?
Who was a former worker at the jail?
A. Ms. LaToya
B. Wesley
What are 3 identifiers you MUST get to assist someone calling for a patient?
Name, DOB, Phone Number or address
What is Ms. Starla favorite Quote?
A. Can't want it
B. You making my teeth itch
C. I'll be John Brown
D. Now your cooking with fish grease
E. All the Above
Who makes the best BBQ?
Who is a photographer?
Who will be a RN soon?
A. Roland
B. Shandrea
C. TyNiesha
When sending an encounter, what information should be in the encounter to help advise the careteam?
Caller name, Call back number, fax number detailed information about what the caller(PHI, non-phi, facility, ect.) is needing or wanting to inform the clinic.
What three Neurology Reps are back up for the Sleep clinic?
What two Reps are backup for NeuroSx?
A. Jyron, Shakaryra, Nakiya
B. Yasheca and Lanita (Miss ya'll)