Values
Getting to know your coworkers beyond the apron
Building Strong Relationships
The number one priority
Our Customers
The acronym NAC
New Associate Coach
Most common type of injury in The Home Depot
Strains/Over Exertion
The "Team Depot" helping the community rebuild after a natural disaster
Giving Back
The G.E.T. customer service model
Greet, Engage, and Thank
To be and NAC, an associate must be a _____ all star
Customer Service All Star
Lift close to home
The Homer Fund and The Care hotline
Taking Care of Our People
"Hello, good morning. How are you today?" (G.E.T)
Greet.
NACs help new associates ____
Get assimilated into our culture
___ and ___ is required as part of the CoVid-19 safety protocols
Wearing a mask and maintaining 6 feet apart
Making sure the aisles in your department are clean and the shelves are stocked down
Creating Shareholder Value
"What can I help you find?" "What Project are you working on?" (G.E.T.)
Engage
__ Day Check in to go over what the new associate has learned and what they still have questions about.
30 day
50% of ___ injuries are on the hands
cut/scrapes
Supporting a contracting by helping them through every step of their project
Entrepreneurial Spirit
Knowledgeable help, Easy to shop, Efficient service, Product availability
K.E.E.P.-ing our orange promise
Percent of associates in a store that should be NACs
10%
10 feet in the front, 4 feet on the sides and in the back
The Zone of Safety