IT Me
The app technicians use to interface with the backend office system for completing service calls.
What is MobileTech?
The level you receive as a technician after 4 years at Haynes University.
What is Journeymen Level?
The customer may not remember everything you said, but...
What is they will always remember how you made them feel?
Communicating HMS Vision and goals, taking responsibility for following safety rules, and reflecting a proactive approach to safety and health management, and injury prevention.
What is the Haynes Safety Culture?
Trust Respect Integrity (TRI)
What are the 3 Haynes Core Values?
The name of the maintenance contract pricing tool used by maintenance sales reps.
What is Quadra?
Unpaid night training at Haynes University.
What are apprenticeship classes?
A series of activities designed to enhance satisfaction.
What is the Customer Experience?
It ensures we are doing the right thing when nobody is looking.
What is integrity?
51 years as of 2019!
What is how long Haynes Mechanical has been in business?
These two Haynes Associates are here to help for IT.
Who are Bob Linhart or Anthony Haynes?
The one stop shop for all of your educational and training needs.
What is Haynes University?
They sign our paychecks.
Who are our very important customers?
Speeding and stepping on the top rung of a ladder.
What are two at risk behaviors?
Protect the base!
What is our Maintenance Contract Base?
- Selling new agreements
- Maintaining existing agreements
This tool CONNECTS CUSTOMERS to Service History, Service Reports, and Maintenance Agreements.
What is Customer Connect?
Company/Model used in Sales Training
Sandler Sales Business Training Model
Customer Assurance, Review, and Evaluation
What is C.A.R.E.?
Classes, retraining, safety meetings, special needs based training, onsite safety observations, the Safety Jam, and MORE!
What are types of Safety Training?
Maintenance Agreements, Repair Services, and Mechanical/BAS Projects
What we do at Haynes?
This tool is used for CARE and customer follow up.
What is Microsoft Dynamics CRM?
If you want to learn more, or attend a training session, this is the place you go.
What is Haynes university!
Having good appearance, being well groomed, having a sense of urgency, friendly, engaged.
What are good first impressions?
Safety by Choice...
What is "Not by Chance?"
Understanding customer needs, peak efficiency for equipment, and protecting our agreement base.
What is why we C.A.R.E.?