GIO
We want to exercise the GIO. Does the insured need to sign? Can we use email?
Resource: Answers > Life > Life - Permanent > Applications – Workflow > Exercise GIO Options
Answer: The PI does not need to sign unless they answer the tobacco use question on the app. They are able to use email-initiated signatures.
We did this back on 3/13 and it's just sitting here. What's the status?
Resource: PRO200473/LUSV
Answer: Confirm recvd on 3/13 and still waiting for initial review. This team working items from 3/18, so we will send an email for review.
Before you discuss underwriting eligibility, what must you do?
Resource: KA201299
Answer: Read the disclaimer
Where can I find the Reissue request form?
Answer: ABS > Personal Lines > Life > Forms & Service > Agent's Life Policy Reissue Request Form
We requested to add a collateral assignment, has it been completed?
Resource: KA201524
Answer: Yes, it was added per TRIO notes and completed WLM/confirmation letter.
This customer is not in my book of business, but they moved here and want to exercise their GIO with me. Am I able to do this? If so, how?
Resource: Answers > Life > Life - Permanent > Applications – Workflow > Exercise GIO Options > How To > Exception situations
Answer: They will follow the same steps as a cross company change. See chart in resource above.
Did the customer sign the AMD? Is there anything else we need to do?
Resource: KA201507
Answer: PO signed electronically during the app process. Nothing additional required.
They're adding a term rider. Do we need BUV? PI just completed an exam in Nov 2024.
Resource: KA201313
Answer: BUV valid for up to 1 year. None requested on this app at this time.
Resource: KA201273
Answer: Reissue form not received. When was it submitted? Please resubmit if over 3 days ago.
Can you confirm if the bene change was completed? I think we spelled one of their names wrong, can we update that with you?
Resource: KA201524/KA201369
Answer: Yes, it was completed. We can correct the spelling via phone call.
We got a notice about the GIO app missing ownership information, we submitted it and want to see if there is anything else needed?
Resource: LUSV/Original policy LF-0881-5928
Answer: Confirm documents are received on the original policy and waiting for review.
What are the two rate classes available for IAT?
Resource: Answers > Life > Life - Term > Policies and Riders > Instant Answer Term Insurance > Product details
Answer: Choice and Choice Plus
Why didn't the PI qualify for super preferred as we quoted? Can they do BUV to be considered for a better rating?
Resource: KA201483
Answer: Escalate call to underwriting
When a reissue is processed, what is the effective date of the change?
Resource:
Answer: The change is effective back to the original policy effective date, unless the request is to save age.
We didn't get a copy of the labs with the policy; how can we get those?
Resource: PRO200411
Answer: We'll submit the request for the results to be mailed directly to the insured or emailed to a physician. Alternatively, PI can view them online for up to 90 days after issue.
How much would the insured need to pay if they exercised the GIO?
Resource: E-guide keyword GIO, choose ULI
Answer: Confirm if they are exercising as a ULI, transfer to PC.
My customer got declined for the IAT because I accidentally answered that he's not a citizen but that was incorrect. How can I fix this?
Resource: KA201264
Answer: Once an IAT is declined due to Risk Related requirements, even if the information was entered incorrectly, an IAT is no longer available. The agent may apply for a different product.
What is the status of this ULI app?
Resource: LUSV, PRO200474
Answer: Underwriting has offered a Table 4 rating
PO wants to change from a 15 pay to a 20 pay, what options do we have?
Resource: Answers > Life > Life - Permanent > Applications – Underwriting > Reissue // E-guide keyword COP
Answer: We are outside of the 45 day reissue period, so this would be considered a COP. Transfer to PC.
Agt got a notice of "Signer Declined" on an app they sent for email signatures. What do they do?
Resource: Answers > Life > Life - Permanent > Applications – Workflow > Email Initiated Signatures > Monitor Status
Answer: Follow up with customer to determine any issues. Make necessary updates and resend the signature package.
We're trying to do a GIO app but it won't let us do email signatures. Why?
Resource: Answers > Life > Life - Permanent > Applications – Workflow > Email Initiated Signatures > Guidelines
Answer: Due to the PI being 17. Although signature isn't required, the email option is not available for any of the signers.
Can we do joint ownership on an IAT?
Resource: KA201809
Answer: Joint ownership is not available for Instant Answer Term Insurance® applications.
Where would you find application instructions for Health Sourced customers?
Answers > Life > Life - Permanent > Applications – Workflow > Paper Application > Health Sourced Customers
SFA: KA208603
PO changed their mind and want to change this term policy to a UL. How do we do that?
Resource: Answers > Life > Life - Permanent > Applications – Underwriting > Reissue > Additional requirements table
Answer: Submit a reissue request form along with a new electronic application.
Brooke from Coventry First is calling to discuss verification of coverage. How would we verify this caller?
Resource: KA201228
Answer: Locate authorization in iSEIT, caller's name must be listed. Validate 2 of the Authority to Receive items from the article.