Coding
The code you choose when you go through all the asks and the prospect says no.
What is "No Pledge?"
What is 3?
The number of shifts required in a regular month.
What is 10?
A prospect who has never given to the university would be referred to as this.
What is a "non" or a "non donor?"
You should do this if you don't know how to code a call.
What is ask a manager?
The code you choose when their spouse answers the call and says they have passed away.
What is "deceased?"
The part of the call where you explain why the prospect should give to SLU.
What is the case for support & the 3 asks?
Who you email if you are sick or need to lower your shift requirement.
Who is Gabby and agp@slu.edu?
The letters FY stand for this in FY25.
What is fiscal year?
What is the code if the call says "this number is not in service"?
What is disconnected?
The code you choose when the prospect explicitly says
"stop calling me."
What is "Remove from Call List?"
The part of the call where you ask the alum about their experience and discuss your own.
What is rapport?
Amount of time before you can cancel a shift without penalty.
What is 48 hours?
A phrase used to describe a prospect who gave last year but unfortunately not this year.
What is a "LYBUNT?"
What happens if you are seen not going through all three asks.
What is an infraction?
The code you choose when the prospect hangs up before you say that you are calling from Saint Louis University.
What is "Not Available?"
The payment method that we want to secure gifts on to ensure fulfillment.
What is credit cards?
You should email by this date if you are not able to meet a shift requirement.
What is the 15th?
A fund that supports the University’s most pressing needs; from scholarships, to academic programs, to facility enhancements.
What is an Annual Fund.
The code you use when a beeping noise comes over the phone.
What is "Busy Signal?"
The codes you choose when a prospect wants to give on a credit card.
What is a "Credit Card Gift?"
What is the one thing we MUST ask in rapport?
What is advice?
What you get when you "No Call No Show."
What is an infraction?
The University invests its money so it can use the interest spin-off to fund scholarships, future investments and other expenses. This is also a term used when a fund has reached a specific threshold that will allow it to be used in perpetuity.
What is an endowment or endowed?
The percentage of all calls that will result in a pledge.
What is 30%.