Product Knowledge
OSH
Cultural Awareness
Essential Communication
Hospitality & Tourism
100

European manor inspired design that refers to a lord's mansion and its land

Manoir

100

OSH stands for?

Occupational Safety and Health

100

They are an indigenous ethnic group found in Benguet province of the northern Philippines. It is derived from two words signifying "pertaining to" and house, together then meaning "people who live in houses".

Ibaloi

100

3 main components of communication

Verbal

Non-verbal 

Active listening

100

An individual books a hotel reservation on an Internet web site. This is an example of 

A. Place

B. Promotion

C. Product

D. Possession

A. Place

200

For The Manor, how much is the additional charge per night per person above the capacity of the room?

PHP 1,680.00 per night/person

200

Give the complete name of Health and Safety Compliance Manager who provides training on OSH.

Mark Lilagan

200

Why is it important to be patient when learning to exhibit cultural sensitivity?

A. You will definitely offend someone.

B. You'll never make mistakes.

C. It's a lifelong process.

D. It's a one-time goal.

C. It's a lifelong process.

200

It sets the tone for all of the other body language that conveys meaning. The way you stand, walk, and sit are all heavily influencing the way that others perceive you.

Posture

200

Mary often frowns and shakes her finger when she is communicating with customers. Mary should try to develop self-control by controlling her

A. Body language

B. Service attitude

C. Employee behavior

D. Listening skills

A. Body language

300

What is the maximum regular set-up capacity of the main dining of Le Chef at The Manor?

45 pax

300


Occupational Safety and Health (OSH Law) promotes safety and health in the workplace. This is also known as the Republic Act _____________.

RA 11058

300

The inability to understand how particular matters might be viewed by people of a different culture because of a rigid adherence to the views, attitudes, and values of one’s own culture or because the perspective of one’s own culture is sufficiently limiting to make it difficult to see alternatives.

X2 POINTS

Cultural Blindness

300

This refers to the manner in which you walk.

X2 POINTS

Gait

300

Which of the following is one of the rights of customers in the travel and tourism industry.

A. To be reminded that foreign travel is often dangerous

B. To be asked if they want to buy trip insurance

C. To be informed about a destination's social conditions

D. To be told about a competitor's refund policy

C. To be informed about a destination's social conditions

400

Which type of massage that is not included in the services of The Spa?

A. Shiatsu

B. Aromatic massage

C. Balinese massage

D. Full-body massage


C. Balinese massage

400

It occurs when employees do not conform or depart from an established standard, rules or policy. These often happen when an employee has improper attitude, physical limitations or lacks knowledge or skills.

+300 POINTS

Unsafe Acts

400

This province spans 2,389.43 km² and celebrates the Etag Festival, showcasing its traditional smoked meat.

Mountain Province

400

How long should you look during a conversation with the guest/interviewer. (Percentage)

60%-80%

400

To keep communication flowing with other departments, the finance function depends on

A. Information systems

B. Departmental briefing

C. Operations meeting

D. Marketing and production

A. Information systems

500

It provides a perfect ambiance for outdoor bonfire parties & other intimate celebrations

Dap-ayan Park

500

What is the acronym TPASS stand for in using a fire extinguisher?

Twist pin to break the safety seal

Pull out the safety pin

Aim at the base of the fire. Stand 6-8 feet away

Squeeze the lever

Sweep the nozzle from side to side until the flames are totally extinguised

500

This means "coming together of people to celebrate". Celebrated every month of November that highlights the agro-industrial and trade fair which showcases the different products of Benguet.

Adivay Festival

500

This are facial expressions or gestures which show the emotions we feel. These expressions give strong clues as to the true emotional state of a person, and should generally be trusted over words if there is a mismatch between the two.

Affect Displays

500

Which of the following activities typically occurs during new employee orientation?

A. Contact with the employee's references

B. A performance appraisal

C. Review of employee's resume

D. A tour of the hotel's business


D. A tour of the hotel's business