Product Knowledge
European manor inspired design that refers to a lord's mansion and its land
Manoir
OSH stands for?
Occupational Safety and Health
They are an indigenous ethnic group found in Benguet province of the northern Philippines. It is derived from two words signifying "pertaining to" and house, together then meaning "people who live in houses".
Ibaloi
3 main components of communication
Verbal
Non-verbal
Active listening
An individual books a hotel reservation on an Internet web site. This is an example of
A. Place
B. Promotion
C. Product
D. Possession
A. Place
For The Manor, how much is the additional charge per night per person above the capacity of the room?
PHP 1,680.00 per night/person
Give the complete name of Health and Safety Compliance Manager who provides training on OSH.
Mark Lilagan
Why is it important to be patient when learning to exhibit cultural sensitivity?
A. You will definitely offend someone.
B. You'll never make mistakes.
C. It's a lifelong process.
D. It's a one-time goal.
C. It's a lifelong process.
It sets the tone for all of the other body language that conveys meaning. The way you stand, walk, and sit are all heavily influencing the way that others perceive you.
Posture
Mary often frowns and shakes her finger when she is communicating with customers. Mary should try to develop self-control by controlling her
A. Body language
B. Service attitude
C. Employee behavior
D. Listening skills
A. Body language
What is the maximum regular set-up capacity of the main dining of Le Chef at The Manor?
45 pax
Occupational Safety and Health (OSH Law) promotes safety and health in the workplace. This is also known as the Republic Act _____________.
RA 11058
The inability to understand how particular matters might be viewed by people of a different culture because of a rigid adherence to the views, attitudes, and values of one’s own culture or because the perspective of one’s own culture is sufficiently limiting to make it difficult to see alternatives.
X2 POINTS
Cultural Blindness
This refers to the manner in which you walk.
X2 POINTS
Gait
Which of the following is one of the rights of customers in the travel and tourism industry.
A. To be reminded that foreign travel is often dangerous
B. To be asked if they want to buy trip insurance
C. To be informed about a destination's social conditions
D. To be told about a competitor's refund policy
C. To be informed about a destination's social conditions
Which type of massage that is not included in the services of The Spa?
A. Shiatsu
B. Aromatic massage
C. Balinese massage
D. Full-body massage
C. Balinese massage
It occurs when employees do not conform or depart from an established standard, rules or policy. These often happen when an employee has improper attitude, physical limitations or lacks knowledge or skills.
+300 POINTSUnsafe Acts
This province spans 2,389.43 km² and celebrates the Etag Festival, showcasing its traditional smoked meat.
Mountain Province
How long should you look during a conversation with the guest/interviewer. (Percentage)
60%-80%
To keep communication flowing with other departments, the finance function depends on
A. Information systems
B. Departmental briefing
C. Operations meeting
D. Marketing and production
A. Information systems
It provides a perfect ambiance for outdoor bonfire parties & other intimate celebrations
Dap-ayan Park
What is the acronym TPASS stand for in using a fire extinguisher?
Twist pin to break the safety seal
Pull out the safety pin
Aim at the base of the fire. Stand 6-8 feet away
Squeeze the lever
Sweep the nozzle from side to side until the flames are totally extinguised
This means "coming together of people to celebrate". Celebrated every month of November that highlights the agro-industrial and trade fair which showcases the different products of Benguet.
Adivay Festival
This are facial expressions or gestures which show the emotions we feel. These expressions give strong clues as to the true emotional state of a person, and should generally be trusted over words if there is a mismatch between the two.
Affect Displays
Which of the following activities typically occurs during new employee orientation?
A. Contact with the employee's references
B. A performance appraisal
C. Review of employee's resume
D. A tour of the hotel's business
D. A tour of the hotel's business