App-solutely Digital📱
This app continues to be T-Mobile’s primary platform for customer self-service and digital engagement.
What is T-Life?
This T-Mobile financial product allows customers to earn rewards on everyday purchases without an annual fee.
What is the T-Mobile Visa card?
T-Mobile will reimburse up to this amount for eligible Home Internet customers to help cover early-contract termination fees.
What is $750.00?
A mobile expert welcomes a customer, builds rapport, and creates a comfortable environment before discussing products or services.
What is Serve?
These focus areas made up our Q2 priorities
What are New Accounts, T-Mobile Visa, and Broadband?
Customers can now submit, track, and manage this process all in one place within T-Life.
What is Transfer Your Number (port-in) ?
Customers can receive Auto-Pay discounts on up to this many eligible lines when using their T-Mobile Visa card.
What is up to eight lines?
Customer with multiple eligible Home Internet lines only needs one of these to qualifying line types on their account to receive Home Internet discounts on every eligible Home Internet line.
What is a Voice or a T-Satellite line?
A mobile expert ask a customer about their current Internet provider, monthly bill, and household Internet usage before discussing Home Internet
What is Learn?
This Q3 priority focuses on winning customers from competitors while uncovering the entire household opportunity.
What are New Accounts?
T-Life now allows customers to redeem this directly during checkout and immediately see the savings applied.
What is T-Mobile insider code?
Unlike many reward programs card holders, never have to worry about this happening to their reward balance
What is rewards expiring?
A customer can receive eligible Home Internet discounts on up to this many Internet lines on a single account
What is three Internet lines?
After discovering a customer wants device protection, accessories, and an upgrade the Mobile Expert represents a complete solution that addresses all three needs.
What is Complete?
According to Q3, priorities this customer segment is considered untapped Voice opportunity
What are Broadband-only customers?
Customers can now complete rate plan changes, upgrades, and add-a-lines together through this transaction enhancement.
What are Mixed Cart Transactions?
This benefit allows card holders to earn rewards on every purchase, every day, rather than only within select categories.
What is 2% rewards on every purchase?
Customers on a new or existing qualifying 55+ Voice plan can receive this monthly Home Internet discount through our current promotions.
What is $20 off Home Internet?
Asking about spending habits payment preferences, and financial goals before presenting the T-Mobile Visa card is an example of this SLCT phase.
What is Learn?
This Q3 priority encourages mobile experts to uncover missing lines and deepen relationships within existing accounts.
What is Total Voice?
This enhancement gave qualified customers the ability to add up to eight new lines directly through T-Life, significantly expanding self-service account growth oppurtunities.
What are Prospect Purchase Flow updates?
When discussing T-Mobile Visa, Mobile Experts should connect rewards and savings back to this rather than simply listing features.
What are customer needs?
This current Home Internet promotion can provide customers with up to this amount back after activating a qualifying home Internet line.
What is the up to $200 HSI Rebate?
A Mobile Expert activates a customers new device, confirms they can access T-Life, reviews next steps, and ensure the customer knows where to get future support.
What is Thank?
According to our Q3 priorities this is the first thing Mobile Experts should uncover when working with new customers to maximize line opportunities.
What is Entire Household?