Option Codes
Stereo
ST
How many digits are in a VIN 1981 and newer?
17 digits
If asked, are we able to provide the options that are in the packages?
Yes
Should I instruct the caller on how a vehicle should be conditioned?
No
What do we ask the caller when we get to the Adjustments tab?
"Any Pre or Post Tax adjustments?"
Cruise Control
CC
True or False: We should always ask for the plus of zip code or the owner's address.
True
Option was standard
Are spelling errors in the Condition Comments acceptable?
No
The caller says they have a UPD amount they would like to apply. Where do we put this?
Prior Damage
Dual Power Roofs
SD
When is the adjuster ID required?
When there is a red asterisk next to adjuster ID and the first/last name is grayed out
What should we do if the caller mentions a package that is not loaded on our screen?
Transfer to Customer Service
What should I type in the comments box if the caller tells me that the tires are Eight Thirty-Seconds?
8/32
In what state can we not apply a sales tax percentage?
Georgia
Panoramic Glass Roof
EG OR
What do I enter in the mileage field, if the caller wants to run it as average?
If you add option code ST for Stereo, what option codes will automatically be added?
AM & FM
Rating is F=Fair, G=Good, V=Very Good & E=Excellent
Caller wants to rate the vehicle as average, what will we input?
True or False: We need to ask if the adjuster would like pre/post tax adjustments to be positive or negative for every free formed field.
True
Dual Airbags
AG RG
What insurance companies can we not add an adjuster into the system?
USAA & Liberty Mutual/Safeco
If I'm unsure of what the option code for Premium Radio is, how can I search on my screen for it?
Ctrl F and type in Premium Radio
When do we not have to ask for comments?
When comments are grayed out
What does UPD stand for?
Unrelated Prior Damage