Tv
what does this mean? - CPST/1hd
tv select w/1hd receiver
which pieces of equipment does Spectrum internet come with?
a modem (wifi router is an additional $5 if needed)
Does our voice plan come with a phone?
no, phone is sold separately.
what are our current mobile promos rates?
14 btg / 29.99 unlimited / 39.99 unlimited plus
what are all of our billers?
CSG / Agent OS / SM360
if someone asks for basic tv, what do you offer them & how much is it?
tv essentials 24.99
500mbps
How much is the standalone price for voice?
$29.99
how many mobile lines can you add to your 2 existing mobile lines?
8
What does ARM stand for?
Acknowledge / Respond / Move forward
how much is the STANDARD rate for 1 hd receiver and 1 dvr?
$34.97 (will accept $35)
Which internet plans do we get commission for?
Internet 100, Internet 300(plus), Internet 500(Ultra), and Internet Gig(940)
How many voice lines can I add to the same account?
2
I move out of footprint, how much will my bogo unlimited plan become?
$79.98
what is the internet speed for seasonal (w/security) option?
1mbps download /3 mbps upload
how much is the self install charge for bulk tv select + HBO?
zero
what are the upload speeds for our internet plans? (300/500/940)
10/20/35
How many features does a voice plan have?
28+
What are the two things non negotiable things that customers must have to add mobile service, other than having internet?
Email and Autopay
(True or False) All phones have E-sim capabilities
False (iPhones XR and above only for now) - every other device receives a sim card
how much is it if you want to add 2 hd receivers and cloud dvr plus to tv essentials?
$9.99 (can't add hd receivers to tv essentials)
A customer has Managed Wifi, but would like to be directly plug into a modem. Can i offer him his own line of additional Internet plus wifi?
no, can only add the modem (no wifi)
And ONLY if he insists on NEEDING IT and ACKNOWLEDGES that he/she is ok double paying to have it.
GEN2641 SCS Bulk: Managed WiFi
Two of the best features of our Voice plan could be _911 and ______ ring.
E911 and Simultaneous ring.
How much would 2 btg plans be after moving out of footprint?
$28.00
an OTL is required if the amount of the credit needed is ____ or more.
$75