Sapphire Cards
Has a $75 annual fee for each authorized user
What is Sapphire Reserve?
Discontinued card that is not available on the Chase website.
What is Freedom?
We have to authenticate this every time before we access an account?
What is customer's full name?
Tab we access any time someone mentions wanting to close their account
What is the retention tab?
The day you guys officially start production
What is October 16?
Has the $50 annual hotel credit
What is Sapphire Preferred?
This card is a Visa card and IS available on the Chase website.
What is Freedom Unlimited?
May prompt with last four-digits when information is pre-filled
What is the checking account number?
Tab we use to find when the customer's annual fee will be charged
What is the pricing tab?
The day you can start using your vacation time
What is November 7?
Receives 5 points/dollar on purchases through Chase UR (aka Chase Travel)
What is Sapphire Preferred?
Customers receive 5 points/dollar on Chase UR purchases, 3 points/dollar on dining & drugstore purchases, 1 point/dollar on all other purchases, and 5 points/dollar on rotating categories
What is Freedom Flex?
This CANNOT be provided during Cross Product Authentication
What is the last 4 numbers of the card?
Workflow we use to assist customers with their online account
What is Digital Profile Management (DPM)?
We ALWAYS do this when we receive a "new fraud" call that we can't assist with
What is warm transfer to fraud?
Has a 3% foreign transaction fee
What is Sapphire?
Customers receive 1.5 points/dollar for all purchases outside of dining, drugstore, and Chase UR purchases
What is Freedom Unlimited?
Isn't required, but if provided, it must match what we have on file
What is zip code?
Where we change or update the MMN/password
What is Update PII workflow?
Must be mentioned anytime "cash" is mentioned during the call
What is Cash Advance Disclosure?
Customers can receive $15/month in statement credits when they make purchases on Instacart.
What is Sapphire Reserve?
We CANNOT proactively offer this product when doing a product change
What is Freedom Flex?
Our department (Elite 01) CANNOT provide this to the customer or merchant in any circumstance
What is authorization code?
Workflow we use to change the language on the customer's statement
What is communication preferences?
Needs to be disclosed every time another person enters the call.
What is Call Monitoring Disclosure?