IRIS
What cell is the Spanish department cell?
CB-100
How do you pull up OC to DE and First Fill?
Queue: OC
Business: TMS
Cell: No Cell
Source: Imaging
Queue: All Holds
Holds: First Fill Hold
Business: TMS/PSC
Cell: No Cell
An Auxiliary label (AUX) will automatically be created by the system when the entered SIG instructions exceed ___ characters.
135
How many years can Navigator go back?
5
True or False: Does Marica have Jabber?
False
You may access the customer's allergy zoom form from the following: USM Form, Rx Form, EBC, SOF
Rx Form and EBC
When working OC to DE, what identifiers do you need to have to find the patient?
Customers Full Name and Minimum of One: IRIS account number, RX #, IRIS Order # or minimum of the following two: DOB, address or phone #, member ID #, same medication in history previously shipped or same prescriber on history previously shipped
Click the ___ icon in IRIS if you need to view/update an AUX label: Zoom, Save, Paperclip
Paperclip
Which Navigator panel contains the member's plan eligibility start date?
Member Information
What is Deontae middle name?
Cortez
True or False: When working DE you can call the patient, if a patient question hold is applied regarding an addressing?
False
While working Fax back and you receive a fax from the doctor office stating "not our patient" if its a refill request. What are the correct steps?
1. Close MD Comm Line (if applicable)
2. Apply a Dr/Rx Question Hold, stating (need to verify patient prescriber)
All CIII and CV medications are allowed a maximum of __ or 120 days supple per federal or state variance limits
5
When accessing the claim tab, navigator automatically checks for claims processed within the last ___ days.
30
Who were the two supervisors that came in to present the KPI scorecards?
If you find images for ___ or more customers when working in the Order Creation Fax Queue, you should click the exception button.
4
When working Prerx if you have multiple images in the doc set, what hold would you apply to the Order
Data Entry Hold with comment: (multiple images in Doc Set)
If the doctor sends in a script with PRN or 1 year how would you calculate for refills?
Divide 360 by the day supply written on the Rx to receive correct refills
Specific Information about a member's benefits may be found in the __ in Navigator.
Client Procedure
What is Roxanne favorite basketball team?
Sacramento Kings
What is the correct Process of Logging Out of Iris?
1. Close Image Viewer
2. Close the Order
3. Click file (Exit Oracle Applications
4. Click the Door on Home Screen
5. Close R-12 Panel
What are the correct steps when sending a prescription to Briova?
1. Send one time fax to doctor.
- Go to med clarify, populate doctors info, then use code D60 to send fax to md.
2. Send one time fax to Briova
- Go to med clarify, populate doctors info, then use code D61 to send fax to Briova. ( don't forget to enter information in fax)
3. Tag to SP 609
If a prescription is written for 1 tablet Mon, Wed, Fri, and 2 tablets per day all other days , how would you calculate the units per day (UPD)?
Calculate how many tablets per week. In this case it is 11 tablets per week. To calculate the UPD you would multiply the number of tablets per week by 13 then divide by 90. The answer would be about 1.58888888. (or see Weekly dosing chart helper)
True or False: Accumulator information will only display appropriately if the customer has Medicare Part D plan in Navigator
False: Will only display correctly if the customer has a commercial plan. If the member has Medicare Part D, their accumulator info must be looked up in Rx Claim
From the Town Hall Meeting, Who is the Vice President?
Steve Schuldt