Twilio
Which button is used to give you time to document after the call.
What is the after-call button (wrap up)?
Encounter used to document a patient's refill request.
What is a Medication Refill Encounter?
Response you give a patient at the start of a call
What is an empathetic and reassuring response?
Which icon can you use for important information about your POD
What is the life preserver
How long has St. Luke's been in existing.
What is 150 Years
If you don't speak the same language as the patient, what tool do you use
What is the Language Line
Where do you go to add tabs to the top the red epic activity toolbar?
What is the EPIC button
2 HIPAA identifiers a patient must state
What is their full First and last name and Date of Birth?
Who benefits from the Access Center
What is everyone
How many hospitals campus does SLUHN have
What is 15
Since your PC should be left on overnight what is best to do when you begin your day
What is restart or reboot your computer.
How do you enter a request for FMLA forms?
What is a Telephone Encounter.
3 main parts of the call journey
What is a strong opening, Heart of the call and a Fond Farewell?
What is a nickname for SLC
What is the Emerald City
In 2024 how many employees did SLUHN employee.
What is 20,000 employees.
Where do you look to contact CTS (Clinical Triage Speciali list in your pod
What are the Queues
Where do you go to document a call that needs a nurse to look at right away?
What is Call Hub
Listen to the patient's concern, restate it (express empathy) and patient confirms you understood correctly.
What is understanding Intent?
Which specialty was the last to start in Access Center
What is Behavioral Health.
When did St. Luke's School of Nursing start.
What is 1884
How many dial pads are used in Twilio
What is 3
Where can you look to find any SLUHN provider office and location
What is "find a doc"
Key parts of Quality Documentation
What is: Who, What, Why, When and Where?
The president of SLPG
What is Joe Minahan
Which hospital system will join SLUHN in 2025
What is Grandview