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Which of the following features is NOT available in Microsoft Teams?
A. Scheduling and joining video meetings
B. Real-time document collaboration
C. Creating and managing email campaigns
D. Instant messaging and file sharing
Creating and managing email campaigns
Which of the following is considered a best practice when using Microsoft Outlook for work communication?
A. Use Gmail or Hotmail to check work emails
B. Keep Outlook closed to avoid distractions
C. Respond to all emails, including those from outside the organization
D. Organize your inbox using folders and subfolders
Organize your inbox using folders and subfolders
What type of industry is the travel industry classified as?
A. Manufacturing
B. Service
C. Agricultural
D. Retail
Service
Which of the following is not typically provided by the travel industry?
A. Accommodation
B. Entertainment
C. Means of travel
D. Construction services
Construction services
Travel can be categorized into which two main types?
A. Local and Global
B. Business and Leisure
C. Short-term and Long-term
D. Solo and Group
Business and Leisure
Which of the following correctly matches the type of business travel with its purpose?
A. Traditional business travel – for attending concerts and leisure activities
B. Incentive trips – for auditing and administrative tasks
C. Conference and exhibition travel – for attending large-scale meetings and exhibitions
D. Incentive trips – for face-to-face client meetings
. Conference and exhibition travel – for attending large-scale meetings and exhibitions
Which of the following statements best reflects the expectations of business travelers from travel consultants?
A. Travelers expect consultants to only book flights and hotels
B. Travelers expect consultants to be partners in controlling costs and knowledgeable
C. Travelers prefer to manage all travel arrangements themselves
D. Travelers expect consultants to focus only on leisure travel planning
Travelers expect consultants to be partners in controlling costs and knowledgeable
Which of the following are key priorities for business travelers when working with a travel consultant?
A. Entertainment and luxury experiences
B. Service, accuracy, speed, convenience, and cost control assistance
C. Frequent flyer miles and vacation planning
D. Shopping and sightseeing arrangements
Service, accuracy, speed, convenience, and cost control assistance
Which of the following is not typically a defining characteristic of corporate travel?
Last-minute reservations
B. Frequent changes to bookings
C. Preference for remote resorts and vacation spots
D. Need for meeting or conference space in hotels
Preference for remote resorts and vacation spots
Give at least 5 - 6 comparisons between leisure and business travel
Leisure
•For pleasure
•Paid for by the individual
•Flexible
•No changes are expected
•Not time sensitive
Business
•For business needs
•Paid for by the employer
•Usually not flexible
•Last minute reservations
•Frequent changes or modification
Which of the following is a key benefit of using a corporate travel management system?
A. Increases travel costs
B. Helps in cost saving
C. Reduces travel options
D. Encourages last-minute bookings
Helps in cost saving
How does a travel management system support corporate travel policies?
A. By allowing unrestricted bookings
B. By enforcing travel policy and authorization
C. By ignoring budget constraints
D. By promoting luxury travel
By enforcing travel policy and authorization
Where was the International Air Transport Association (IATA) founded?
A. Montreal, Canada
B. Geneva, Switzerland
C. Havana, Cuba
D. New York, USA
Havana, Cuba
Which of the following is not a function of IATA?
A. Promoting safe and economical air services
B. Appointing travel agencies to sell tickets
C. Regulating airport construction
D. Determining technical standards for international carriers
Regulating airport construction
Which regions are included in Traffic Conference Area 1 (TC1) , TC2, TC3
North and South America
Europe, D. Middle East, Africa
Japan, B. Australia, D. New Zealand, Asia Pacific
A flight departs New York (Eastern Time) at 3:00 PM EST and takes 6 hours to reach Los Angeles (Pacific Time). What local time will it be when you land, considering DST is in effect?
Answer:
6:00 PM PDT
Explanation:
New York is 3 hours ahead of Los Angeles. So, 6 hours after 3:00 PM EST is 9:00 PM EST, which is 6:00 PM PDT in Los Angeles.
A meeting is scheduled for 2:00 PM CDT in July. What time should team members in Denver (MDT) and Phoenix (MST) join?
Explanation:
A live event starts at 8:00 PM EDT. What time should someone in Seattle (PDT) tune in?
5:00 PM PDT
Explanation:
EDT is 3 hours ahead of PDT. So, 8:00 PM EDT = 5:00 PM PDT.
A train leaves Atlanta (Eastern Time) at 10:00 AM and arrives in Dallas (Central Time) at 6:00 PM local time. How long is the journey?
9 hours
Explanation:
Dallas is 1 hour behind Atlanta. So, 6:00 PM CST = 7:00 PM EST.
From 10:00 AM to 7:00 PM EST = 9 hours.
It’s 9:00 AM PST in San Francisco in January. What time is it in Boston (EST), and is DST active?
12:00 PM EST, and DST is not active.
Explanation:
In January, both cities are on standard time. EST is 3 hours ahead of PST.
It’s 12:00 PM MDT in Denver in June. What time is it in Phoenix?
11:00 AM MST
Explanation:
Phoenix does not observe DST and stays on MST (UTC-7). Denver is on MDT (UTC-6) in June, so Phoenix is 1 hour behind.
If it’s 5:00 PM in Honolulu (HAST), what time is it in Anchorage (AKDT) during DST?
Hawaii does not observe DST and is on HAST (UTC-10).
Alaska is on AKDT (UTC-8) during DST. So Anchorage is 2 hours ahead of Honolulu.
A ship sails along the Prime Meridian from the Southern to the Northern Hemisphere. What is its longitude, and how does this relate to UTC?
Longitude: 0°
Time Zone: UTC+0
The Prime Meridian is defined as 0° longitude, passing through Greenwich, England. It is the reference for Coordinated Universal Time (UTC+0).
A business in San Diego (PST) wants to call a partner in Miami (EST) at 9:00 AM local time in January. What time should the call be made in San Diego?
6:00 AM PST
Explanation:
In January, both cities are on standard time (PST = UTC-8, EST = UTC-5). Miami is 3 hours ahead of San Diego. So, 9:00 AM EST = 6:00 AM PST.
A cargo ship departs Anchorage, Alaska at 4:00 PM AKST and is scheduled to contact port authorities in Honolulu, Hawaii at the same moment. What time should the Honolulu team expect the call?
3:00 PM HAST
Explanation:
In standard time (no DST), Alaska is on AKST (UTC-9) and Hawaii is on HAST (UTC-10). Hawaii is 1 hour behind Alaska. So, 4:00 PM AKST = 3:00 PM HAST.