Zendesk
Which tool do we use to track our customer satisfaction?
CSAT
The customer reported property damages from a product. Which Help Center article will help you assist the customer?
Handling Legal Claims, Issues, and Threats
Every word you choose matters and sets the _____ of what you are trying to say.
Tone
How many pieces of order verification are there?
7
Customers love this brand for its funny name but also for the charcoal body wash.
Ballsy
Which ticket status should you use if we are waiting for the customer to respond?
Pending
What three options are valid for requesting an exception?
Before you respond to the customer you need to use your listening and ____________ skills?
Reading
What happens when you refund an item when the order is unfulfilled?
The item is removed
Wax on, wax off! What brand is this?
Kolua wax
What happens if a customer responds to a closed ticket?
A new ticket or follow-up ticket is created
The customer received their CLK jar, it was broken, and they cut their hand needing stitches. What type of issue is this?
Legal
This resource allows us to share policy information with customers.
Knowledge Capture
The customer needs to refund a subscription. What tool do you do this through?
Recharge
This brand is great for coffee addicts.
County Line Kitchen
On an Amazon page, where are the two places where you can find the ASIN? (Choose two.)
URL and the Product Information section
It's critical that we demonstrate the very best of ________ in all we do.
Be Kind
If you have followed UBE where would you take your question next (this is T in UBET)?
Post in the CX-all channel
After completing any order resolution and before replying to the customer, you should _____________.
Leave notes
I have the GOTS Certification (Global Organic Textile Standard) and a percale weave.
Sleep Mantra
Search results in Zendesk pull up numerous types of results. Which three options below are results you can find by searching?
Tickets, Users, and Articles
The customer received a KAC bike rack with minor scratching. They can still use the rack. What is the BEST solution?
DTK or discount to keep
I noticed that Amazon is showing the latest Hathaspace filters are out of stock. What type of response or customer request is this?
Implicit Request
What is the name of the app for rewards points and questions?
Smile
We know life isn’t always perfect. Things happen. Messes happen. I'm here to turn today’s issue into tomorrow’s glow!
Glitch