EPIC
999-99-9999
Patient refuses to give SSN
A tab we never ever schedule from!
The Referral Tab
Agents are referred to as...
The Voice of Emory Healthcare
Epic's messaging tool
Epic In-basket
Subscriber
Insurance policy owner
Sexual Orientation
A SO/GI question that we never, ever ask patients
A tool that helps agents choose the right visit type and providers, by asking patients questions and using their answers to guide the decision-making process.
Decision Tree
Putting yourself in the patient's shoes?
Empathy
"My Note"
Field where you write a message
Guarantor
Person or entity that is ultimately financially responsible for the visit charges.
Vertical Left Column
The Storyboard
The insurance plan information in Epic does not match the information returned by the insurance company
Plan Mismatch RTE Response
The process of calming down a tense or heated situation with a patient, to prevent if from getting worse.
De-escalation
"Incoming Call"
Section we add best call back number
RTE
Real Time Eligibility
Required to ask the patient when you get a "Successful Screen-pop"?
First and Last Name
Lightning Bolt
Plans that can be verified via RTE
HIPAA
Health Insurance Portability and Accountability Act
Sending Clinical messages
Templates used for
"Elapsed"
Registration Checklist
The amount of time that has passed since a particular section was last verified.
(PCP/ Guarantor/ Member)
If you get an "Unsuccessful Screen-pop", and the DOB is unknown, what alternative identifiers can you use?
What is none. Alternative identifiers will not be accepted in place of DOB.
Designed to protect patients from unexpected medical bills
The No Surprises Act
Patient. Provider. Location. Time. Visit Type. Clinical Preparation. Financial Clearance. Experience.
Emory's Eight Rights
TEC Standard Emergent and Section symptoms
Clinical Escalation
5 Benefits of having MyChart Patient Portal
Access to medical records, scheduling/canceling appointments, request medications refills, review test and lab results, communicate with Provider.