Tools
Which tool can a CSM use that allows you to see your entire account base?
What is Success Portal
Which report can a CSM request that shows the number of meetings that a host has held?
What is Host Meeting Report
Which platform allows a presenter to share video and allow attendees to audio through their specific audio joining source during a meeting?
What is Webex Meeting
You submit a Provisioning ticket and need it escalated, what space do you use?
What is Provisioning 411
A user walks into a room with their device and a video unit detects it has entered the room. What is this called?
What is Proximity
Which tool does a CSM use to view detailed annuity account information?
What is SSW (Software & Subscription Workbench)
Which report can a CSM request that shows which audio source attendees joined a meeting on?
What is Telephony Report
Which platform will mute all on entry but not allow attendees to unmute themselves?
What is Events
You need a specialist that can provide further detail to a customer on a specific feature?
What is Product Specialist
What feature allows you to view the work history of an attendee while in a meeting?
What is People Insights
Which external tool can be used to view tentative upgrade dates for a specific cluster?
What is Maintenance schedule (status.webex.com)
Which report can a CSM pull that shows the overall usage of a url to include active and power users?
What is Scorecard
Which platform allows a host to enable breakout sessions?
What is Trainings
A customer needs information on how many meetings a host holds over the last month, who does the CSM submit this request to?
What is Reporting Team
A Webex site does not automatically update with the newest feature releases, why?
What is the user is on Lockdown
Which tool can site admins view the analytics to troubleshoot for a meeting?
What is Control Hub
Which report can a CSM submit shows future meetings that are scheduled?
What is an Future Meeting/Upcoming Meetings Report
Which platform allows only panelists to join on video?
What is Events
A customer needs to see if a specific date is available to book an assist producer, which Team space do you use?
What is Assist services - Scheduling
What feature within Webex allows users to join meetings via endpoints such as Roomkits or DX80s?
What is CMR
Where can you find which cluster a Webex url is on?
What is Site Admin, Orderbot and/or Site Lookup
Which report can a customer pull to see attendee details (join/leave time, attentiveness, names, email addresses, etc)
What is the Webex Events Attendance Report
Which platform is best to hold ad hoc meetings?
What is Personal Meeting Room
If the partner has a question about provisioning or needs help with an annuity billing issue, who do they reach out to?
What is Partner help desk/XaaS Ops support
Which function within Webex allows a meeting to be spread across different servers based on where attendees are located?
What is GDM (global distributed meetings)