Ohhh OneVoice
A consumer asks to speak to the listing agent for a property. What will you select in OneVoice?
Rebuttals - Asking for Listing agent
What budget must a consumer have in order to speak to a lender in our network?
Over 60K
Who are the 3 real estate professionals that Opcity partners with? (looking for a more specific answer here)
Mortgage Brokerages, Real Estate Brokerages, & Credit Repair Companies
How often will you receive your paycheck?
Bi-weekly/Every other week
A consumer mentions they have poor credit during the introduction of the call. What will you select in OneVoice?
Rebuttals - Credit Repair
If there's a "leave a voicemail" flag on a FocusFire record but the phone keeps ringing, how long should you wait for the voicemail to pick up?
30 seconds
A consumer who is self-employed must have how many years of tax statements to speak to a lender in our network?
2 years of tax statements
Which one of our clients pay for their leads up front?
Mortgage Brokers/Lenders
How much do you get paid for meetings?
$7
A consumer says they are interested in "rent to own" properties. What will you select in OneVoice?
Rebuttals - Leasing Rebuttal
If there is an overdue callback on a FocusFire record, what is the first thing you should do while dialing the consumer?
Remove the callback
If a consumer responds to the property type question with "I'm looking for a home", what should you do next?
Clarify what the consumer means by "a home"
If a consumer is committed to an agent, who can we attempt to transfer them to?
A loan officer/lender
You finished last pay period in the Gold performance tier. This pay period you are currently ranked in the Platinum performance tier. What tier will your multiplier be based on for the current pay period?
Gold Performance Tier
You receive a message in the dispatch window that says "no agents available". What should you select in OneVoice?
"No agent response"
In what situations will the phone not automatically dial the consumer?
Incoming SMS, & Green CSR Tasks Flags (needs agent, needs lender, needs credit repair)
What 2 behaviors are considered "Critical" fails for call grading?
Disclaimers Read Verbatim & Advice
If a consumer drops off the line before we are able to call the winner of an agent dispatch, how do you inform the dispatch winner that the consumer is no longer on the line?
Send the "lost client text"
What percentage of CSRs will fall in Quality Tier 1?
Top 10%
A consumer is calling on behalf of their brother who will be the buyer for the property. The consumer says their brother is not pre-qualified at this time. What will you select in OneVoice?
Not Pre-Qualified (non-applicant or no lender in market)
A consumer is only interested in a "hard money loan". What should be selected for financing type in FocusFire?
Cash
What are the 4 categories in the Consumer Experience section for call grading?
Courtesy, Active Listening, Communication Skills, Transparency
Which one of our clients can adjust their settings in the referral manager?
Real Estate Agents
If a consumer you connected to an agent closes on a home, when will you receive your commission for the close?
Once Opcity receives payment for the referral